Customer Service Advisor

6 days ago


London, United Kingdom Partner Retail Services Full time

**Who are we?**

We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers' journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online.

**What can you expect in return for working for us?**

At the heart of everything we do, are our people and as such we try to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, access to a colleague reward programme unlocking savings of on average £1,000 a year on your daily life expenses as well as other seasonal incentives.

The Customer Service Advisor will be based out of the Samsung Experience Store in London Stratford.

**Reports into: Store Manager / General Manager**

**Role Summary**:
The Customer Experience Expert is accountable for delivering PRS& Samsung goals, through alignment with the PRS& Samsung brand and ethos, inspiring inspirational customer service, operational compliance and execution while having an unswerving desire to introduce Samsung products that enrich customers connected lives through unrivalled interactions.

**Core Responsibilities Include**:

- Customer Training
- Customer Service
- Customer Sales
- L1 Device Repairs
- Store Standards
- Health and Safety
- Keeping own product and systems training up to date

**Evidencable Knowledge, Skills and Experience**:

- Passionate about people - from customers to stakeholders
- A commercially minded approach to retail, combined with great communicational skills (both written and verbal)
- The ability to adapt quickly to changing circumstances
- Previous experience is ideal but not essential
- A love for all things tech
- Constantly challenges own knowledge and drives own learning

**Deliverables**
- Green NPS
- Green mystery shop results
- Green L1 repair results
- Green sales figures

Part-time hours: 12 per week

**Salary**: £10.85 per hour

INDLOW



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