Customer Service Co-ordinator
3 days ago
I am currently recruiting for a Customer Service Co-ordinator on a 9 month contract with a possibility of it running for 12 months. This is a remote working role with the possibility of going into the office.
Working hours are 08:45 - 17:00 Mon - Thurs, 08:45 - 16:45 Fridays Also Working 1 in 4 Saturdays and 1 in 4 Sundays - for 2-3 hrs, (extra £55 per Saturday) (£95 per Sunday plus 3.5hrs in lieu)
- Provide a timely response to customer queries.
- Achieve, maintain, and improve team and Customer KPIs.
- Complete daily, weekly, and period tasks accurately and within the SLA's.
- Develop and maintain strong customer relationships, with the support of sales team meet with customer contacts on an appropriate basis. Ensure a strong understanding of customer supply chain processes.
- Report and maintain customer service level, analysing trends and implementing corrective action.
- Build and maintain close relationship with internal customers & 3PL Provider, driving continuous improvements in working practises.
- Demonstrate a positive attitude towards personal improvement
- Ensure effective financial governance is maintained in line with audit and legal requirements.
- Liaise with Internal departments regarding NPD, new listings, product changes to ensure smooth transition into customer.
- Identify opportunities for continuous improvement to existing work processes in order to improve efficiencies.
- As required, represent sales as the point of contact for small customer accounts, providing customer management, forecasting and order monitoring.
- Responsibility to complete and action, open orders and gap analyse reporting.
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