Customer Care Co-ordinator
1 week ago
Persimmon Homes East Midlands require a Customer Care Co-ordinator to join their busy Customer Care team, reporting to the Customer Care Manager the main duties are (but not limited to):
- Providing an effective support network to the Customer Care team.
- Raising jobs/tasks for the maintenance operatives and ensuring satisfactory completion from a customer and business perspective.
- Issuing notice letters to the contractors and access letters to the homeowners.
- Keeping customers updated as remedial work progresses.
- Liaising with other departments when specialist queries or advice is required.
**Qualifications/Experience**
You will possess a proven track record in Customer Care/Service in a fast paced business environment, preferably within the housing industry. 5 x GCSE including Maths and English (or equivalent).
**Skills**
- The ability to remain focussed and calm in pressured situations.
- The ability to proactively problem solve using the resources to hand.
- Attention to detail in capturing and logging customers details.
- Excellent communications skills in dealing with customers.
- Excellent all round knowledge of MS office and knowledge of COINS is preferable
**Benefits**
Competitive Salary, Pension, Life Assurance & Bonus
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