Call Center Agent English

JOB TITLE:Call Center AgentJOB CLASS NUMBER:CLR077PAY GRADE:G03FLSA STATUS:non-exemptBUSINESS UNIT NAME:Utility BillingREPORTS TO:Call Center Supervisor/ Utility Billing ManagerSUPERVISORY WORK:SUMMARYUnder the direct supervision of the Call Center Supervisor, a Call Center Agent is an individual who works closely with other team members to provide...

**About Carrot**: Carrot Fertility is the leading global fertility care platform for women, who are often at the center of fertility care decisions and consequences. Plus, Carrot serves people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health...

The Contact Center Agent position handles all aspects of customer service in the contact team and is responsible for providing accurate information pertaining to visa and passport requirements, processing and delivery to customers both on the phones and in written e-mail communications. The Contact Center Agent handles a variety of customer types, ranging...

A respected financial services provider is looking for an attentive and efficient Call Center Agent to support their customer care operations. Are you a compassionate communicator with a calm demeanour? Our client, a reputable financial services firm, values individuals who can handle customer queries with empathy and professionalism. This role requires...

**Key Responsibilities**: - Answer and manage a high volume of calls professionally - Resolve customer inquiries and complaints efficiently - Document call information accurately in the system - Follow communication scripts and company guidelines - Provide product or service information to customers **Qualifications**: - High school diploma or...

ABOUT US:Vaccination UK has been commissioned by NHS England since 2015 to provide school aged immunisations, including Influenza, to pupils across numerous counties across England and all boroughs of North London.We are also commissioned by NHS England in North London to provide outbreak response in the event of a vaccine preventable disease outbreak, and...

**Job Summary** **Duties** - Maintain accurate records of customer interactions through data entry in our systems. - Provide information about products and services, upselling where appropriate to enhance customer satisfaction. - Demonstrate excellent phone etiquette while maintaining a professional demeanor at all times. - Collaborate with team members to...

**London** **United Kingdom** We are looking for a competent Call center supervisor to organize and direct the staff of our call center. You will be responsible for assessing their work and give them feedback to maximize performance. An excellent call center supervisor must have customer service and supervisory experience. You will be organized and reliable...

**Sumsub** is the one verification platform to secure the whole user journey. With Sumsub’s customizable KYC, KYB, transaction monitoring and fraud prevention solutions, you can orchestrate your verification process, welcome more customers worldwide, meet compliance requirements, reduce costs and protect your business. **Sumsub** has over 4000 clients...

**Key Responsibilities**: - Handle inbound and outbound calls professionally.- Address customer questions and complaints.- Document interactions in the CRM system.- Follow scripts and procedures for issue resolution.- Escalate complex cases to supervisors when needed. **Qualifications**: - High school diploma or equivalent.- Excellent verbal communication...