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Tour Weekend Administrator

2 weeks ago

London, United Kingdom Chelsea Football Club Full time

**Job Title - Tours Weekend Administrator**

**Location - Stamford Bridge, Fulham Road, London SW6 1HS**

**Hours - 21 hours per week (Saturdays, Sundays and Bank Holiday Mondays)**

**About Us**:
As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.

Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea

**About the Team**:
The Stadium Tour and Museum is one of the most visited sports attractions in the UK. Since it’s inception in 1999, millions of fans from all over the world have experienced the behind-the-scenes tour of Stamford Bridge and its award-winning museum.

Tours depart daily from 10am - 3pm except for certain home matchdays. The tour and museum is open 7 days a week, 52 weeks a year.

The tour and museum department - which is part of the wider merchandise department that sits in the commercial division of the club - employs around 80 team members with a combination of full-time, part-time and casual roles.

**What We’re Looking For**:
The stadium tour is a 7 day a week business and we are looking for a first-class administrator to manage the phone calls, process bookings and perform additional office duties at weekends. This role requires excellent communication skills and ability to pass information on quickly and accurately to the front of house teams. Your responsibilities may also require you to upsell photography opportunities and our lunch packages to guests as a way of enhancing their experience. You will be required to submit and circulate ‘end of day’ reports accordingly, as well as producing written handover to the Operations Lead accordingly.

**Must Haves/qualified by demonstratable experience to the level required**:

- Previous experience in customer service.
- Previous experience working with booking systems and payment gateways.

**Nice to Haves**:

- Excellent communication skills both verbal and written.
- Proficient in Microsoft Office (Outlook, Excel and Word).

**What We Offer**:
**Our commitment to Equality, Diversity and Inclusion**:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

**Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups).** **We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.**

**PLEASE NOTE - TO APPLY FOR THIS POSITION, YOU WILL NEED TO DO SO DIRECTLY THROUGH CHELSEA CAREERS PAGE ON OUR WEBSITE AS INDEED APPLICATIONS WILL NOT BE CONSIDERED. IF YOU ARE FROM OUTSIDE OF THE UK, PLEASE DO NOT APPLY.**

**Job Types**: Part-time, Permanent

**Salary**: £8,000.00-£9,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Sick pay
- Store discount

Schedule:

- Day shift
- Night shift
- Weekends only

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

Work Location: In person