Group Tour Operations Administrator

**ABOUT US**:
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.

With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.

**PURPOSE**

Joining a growing team your role will be to support the operational functions of the business to ensure our clients holidays run seamlessly and efficiently.

The Group Tour & Private Journeys Operations Administrator is responsible for the areas outlined below and reports to the Group Tour & Private Journeys Operations Team Leader. You will work within an experienced team ensuring that client travel documentation is produced in a timely fashion and to a very high standard. You will assist with quality control checking, of client bookings and invoices.

The role would suit someone with a keen eye for detail who enjoys having a direct impact on the quality of service a client receives. Someone who enjoys working in a team whilst working through specific tasks. While experience of working in travel would be useful it is not essential, and a greater asset would be to have a genuine interest in travel and willingness to learn.

**RESPONSIBILITIES**

**Group and FIT Tour Despatch**
- QC all group tour and FIT documentation before sending to clients
- Prepare all clients’ tour itineraries and travel documents and send to clients 2-3 weeks prior to departures.

**QC Group Tour and private journey Bookings (FIT)**

Undertake booking QC for all Group Tour and Private Journey bookings to include:

- Checking all costs have been loaded correctly into the in-house reservations system
- Checking all elements of the itinerary have been loaded correctly into the in-house reservations system
- Checking all flights are loaded correctly.
- Ensure that the correct flights have been held. Check against the ‘How To Book’ notes for each product.
- Ensuring pre and post tour extensions have been confirmed correctly as per the ‘How To Book’ Notes.
- Generate confirmation documents within required SLA timeframes.

**ABOUT YOU**:

- Numerate and data literate, must include GCSE mathematics at A or B
- Sound geographical knowledge
- Excellent writing skills and command of English grammar
- Travel industry experience - desirable but not essential
- Exceptional customer service and rapport building.
- A solutions-based thinker with a natural inquisitive mind
- A natural problem solver, with a can-do attitude
- A clear, succinct communicator with a meticulous eye for detail

**WHAT WE OFFER**:

- Competitive salary
- Pension
- 25 days annual leave - In addition to bank holidays
- Cycle to work scheme.
- Employee Assistance Program
- Travel Loans
- Display Screen Equipment Eye tests
- Recruitment Bonus
- Gym Membership
- Social Events

**Why work for A&K**

What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career - not just in the UK, but as part of our global business.

We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by _Which? _for looking after our clients during the pandemic.

We have two enviable office locations, in the Regency spa town of Cheltenham and the theatre heartland of London, Covent Garden.

Pay: Up to £25,643.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Life insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Diploma of Higher Education (preferred)

Work Location: Hybrid remote in London, WC2N 4AZ