Order Fulfilment

Order Fulfilment & Logistics Specialist

**Location**:Bracknell, BRC, GB

**Function/Branch**:Operations

**Type of contract**:Permanent Employee
What's on offer- Competitive salary (we have nothing to hide, the job postings just do not show this information easily)
- Annual bonus scheme
- High-end and up-to-date tools to do the job well
- On-site premium showroom (also the staff gym)
- 25 days annual leave (increasing further with long service) plus UK Bank Holidays
- Free parking
- Free premium Italian coffee
- Pension and Life Assurance scheme
- Private Medical Insurance
- Corporate Wellness Programme and wellness benefits
- Retailer discounts portal and partner benefits
- Employee Assistance Programme
- Product employee purchase scheme
- Comprehensive induction programme
- Promoting from within is our first priority
- Amazing people
Our CompanyTechnogym inspires **55 million daily users** to train using our **innovative & engaging solutions for fitness, sport and health**. By promoting the **wellness lifestyle** of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the **right spirit to join Technogym** You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better worldThe Role in a NutshellIf delivering a WOW customer experience alongside strong organisation and administration is your passion, then this is the role for youTechnogym serves a vast variety of customers and the Order Fulfilment & Logistics team plays a pivotal role in managing these customer interactions and relationships. In the Commercial segments we are premium and aspirational. In the Home/Consumer segment we are luxury.The role offers variety, empowering the team member to take ownership of the customer and relative processes from 'order to cash', inclusive of delivery & snagging management. We support a diverse range of customers and each Order Fulfilment & Logistics Specialist works with assigned customer segments and territories, allowing them to form close relationships with the customers, sales team and 3PLs.-
What you will do- Guarantee precise and timely orders processing assuring the expected governance and compliance to internal order management policies and sales condition compliance, from quote confirmation to billing;
- Guarantee to the customer a Premium Customer Experience managing the “customer journey touch points”;
- “Frictionless” Delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing;
- Free stock optimization and managing of Purchase Order to HQ, when required, assuring the correct management of stock movement;
- Assure an accurate management of order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales in order to prevent or foresee “backlog slippage”;
- Constantly update CRM system with all relevant information collected during customer service activities;
- Assure the proper management of TG Care Activities, granting adequate feedback to customers enquires;
- Manage post delivery survey in order to assess customers’ satisfaction, proactively acting to solve any issue with the customer.
What you will have- Accountability, and a sense of ownership of the customer need;
- Empathy, active listening;
- Excellent communication skills (verbal and writing);
- ERP systems knowledge (SAP recommended);
- CRM management knowledge;
- Structured and process oriented, with strong analytical skills;
- Knowledge of local VAT/Fiscal regulation;
- Problem Solving;
- Time management;
- Resiliency
Technogym is an Equal Opportunities Employer- Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true