Customer Service and Web Content Assistant

2 weeks ago

Bracknell, United Kingdom Brickability Group Plc Full time

**Who are Brickability Group?**

Brickability Group plc consists of over 36 brands, all of which can bring together specialist products and services to meet the needs of the building and construction market. Each brand boasts an extensive portfolio of products including facing bricks, blocks, rainscreen cladding systems, architectural masonry, paving, roof tiles and slates. The Group distributes, and in many cases installs superior quality and strategically important building materials from major UK and European manufacturing partners, providing product solutions to both private and commercial specifiers, contractors, developers and builders.

**Key Responsibilities & Accountabilities**:
**Order Processing & Customer Service**
- Ensure all orders are fulfilled promptly and correctly.
- Ensure the order log is completed correctly to coincide with purchase orders.
- Keep the order check log updated to keep track on orders.
- Liaise with suppliers to improve relationships.
- Schedule deliveries and collections.
- Create quotes using the quotes template spreadsheet.
- Resolve customer complaints and claims for faulty or damaged goods.
- Arrange customer returns, issue refunds, and create credit notes.
- Competency in literacy and numeracy skills.

**Web Content**
- Keen to learn digital marketing skills and techniques to help improve search rankings and grow the platforms.
- Stay up-to-date with new products and services.
- Eagerness to learn new skills and use them in a competitive online environment.
- Competency in literature and numeracy skills.

**Personal description**

**Essential**
- Previous Customer Service experience
- Good Communication skills (written and oral)
- Great planning and organisational skills
- Working in a Fast paced environment and enjoy working in a team
- Experience with Microsoft office

**In return, you’ll get**:
We provide a fun, rewarding environment with a focus on teamwork, trust and excellence. You’ll have access to career progression, some of the best training and support, and awesome benefits and perks.
- Competitive salary
- 25 days’ holiday, increasing with years of service
- Annual company bonus scheme
- Pension scheme
- Life insurance

**Job Types**: Full-time, Permanent

**Benefits**:

- Cycle to work scheme
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Bracknell, Berkshire: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 3 years (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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