Escape Room Game Master

24 hours ago

Norwich, United Kingdom Clued Up! Escape Rooms Full time

**Position**Games Master **Approved by**Andy Dunn

**Version**4 **Date**April 2023

Your place of employment will be:
**Place of Work**Clued Up Escape Rooms, 66 Prince of Wales Road, Norwich, NR1 1LT.

If we open further locations, you may be required to work in any of our locations.

**Education**
GCSE’s (or equivalent) in English and Maths, preferably at Grade C or above.

**Work Requirements**

Preferably at least six months in a customer facing role, ideally in the leisure or hospitality industry. If you don’t have experience but you have a great manner with people then we still want to hear from you

**Essential Qualities**
- CONFIDENCE IS KEY
- Excellent customer service skills
- Excellent communication skills and a competent command of written English
- Friendly, approachable and welcoming manner
- Pro-active and flexible approach to all aspects of the position
- Strong attention to detail
- Smiling

**Desirable**

Previous experience of running an escape game
Experience in the leisure or hospitality sectors

**Salary**

In line with NMW. Relaxed and fun working environment. Free refreshments on shift. Staff social events. Company pension (eligibility criteria apply).

**How to Apply**

**The Role**:
This position will involve you running escape game sessions for their duration.

You will welcome customers and check their booking and deal with any additional payment required.

You will deliver the pre-game briefing script confidently and to a high standard and show into game room. You will monitor the players via CCTV and audio (headphone use is required). You will closely monitor the performance of the players at every step of the game and provide clues as required. Additionally, you will ensure that all players observe our rules and in the event of any unacceptable conduct you will need to take appropriate action.

Full understanding of our health and safety protocols is required (training will be given) and you will deliver this to all players without exception as part of their game briefing.

You will use the computerized game clue system to monitor the countdown timer and provide clues. As you will be typing clues to appear on the game room screen, a strong command of English, spelling and grammar is required.

When the game ends you will be ready to welcome the players and conduct a post-game debrief which will include taking a photograph of the group.

You will need to be friendly and welcoming throughout, remembering that we are a leisure service provider.

Some basic cleaning and maintenance tasks will be required in between games or at other down-times, to include cleaning of game rooms, briefing rooms, staircases, kitchen and toilets.

Any other reasonable duty assigned.

All necessary training will be provided.

This job description may be updated at any time.

**Job Type**: Part-time

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Every weekend
- Holidays

Work Location: In person

Application deadline: 06/07/2025
Expected start date: 25/07/2025

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