Housekeeper

**Reference: CL/SB/16-09/598/18**

**Job Title: Housekeeper**

**Pay Rate: £9.50**

**Working Hours: Saturday,Sunday - 11:00 - 17:00, 07:00 - 15:00 - 14 hours per week**

**Location: Norwich**

**Would you be interested to join a leading facilities managementcompany with a reputation for excellence?**

Atalian Servest is currently recruiting for a Housekeeper to join our passionate and driven team in Norwich

**Your primary responsibilities will include**:

- To ensure that the expected standards of cleanliness according to Brand Standards are maintained in corridors, lift landings, and all other public walkways including all fire escapes and staff areas at all times.
- To assist the Room Attendants with any heavy lifting duties and support all periodic work, such as turning mattresses, removing net curtains, etc ensuring that Manual Handling techniques are strictly adhered to.
- To count and deliver clean linen to the maid service areas on allocated floors and to collect and remove any dirty linen/soft furnishings as required to the Laundry.
- To ensure that rejects and returns are recorded and brought separately to the linen room.
- To ensure that all guest request messages are treated with efficiency and as a priority and are delivered according to the laid down Brand standards, (E.g.) Use of guest name and time-bound.
- To ensure all staff is trained in the statutory Fire, Health and Safety training and to be fully conversant with and abide by all rules concerning Fire, Health and Safety.
- To liaise with other departments to ensure good communication and to offer any support as and when required.
- To Deliver outstanding levels of cleanliness and guest comfort in the Guest Room environment.
- Clean and prepare guest rooms or other areas as given to you in line with company standards.
- Deal with any guest enquiries in a positive manner and in line with defined standards.
- Be proactive in ensuring all guests are acknowledged in a timely and appropriate manner.
- Respect the privacy of others and maintain behaviours in line with the company’s security, operating process and environmental policies.
- Overseeing the cleaning of all areas of the building including office space, communal areas, stairwells, kitchens and washrooms (plus other ad hoc areas) and ensuring areas are cleaned to the required standards.
- Managing a small team, looking after rotas, holidays, performance and responsible for delivering training to all cleaning operatives and ensuring all records are updated correctly.
- Responsible for conducting cleaning audits on a weekly basis and escalating any areas for concern for support from the Facilities Co-ordinator/Manager.
- Behold weekly team meetings and briefing sessions with your team to ensure clear and consistent communication.
- Managing the ordering of stock and consumables, updating of the stock management system and also the distribution to cleaning cupboards.
- You will come into regular contact with customers/ the clients so it is important that you can assist them if needed and that you can communicate at all levels.
- To ensure that all allocated floors have the correct par stocks for linen, amenities, Guest supplies, and all equipment, to assist the Room Attendants with lifting heavy items such as furniture as required, and to ensure that Guest requests are dealt with according to the Brand Standards at all times.

**About You**:

- Can-do attitude.
- Physically fit and able to carry out the duties described.
- Attention to detail.
- Ability to work independently and as part of a team.
- Experience in staffing, rotas, and training.
- Excellent customer service skills.
- Excellent attention to detail required.

**Benefits**:

- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme.

**How to apply?**

** STRICTLY NO AGENCIES