Helpdesk Coordinator

3 days ago


Bury St Edmunds, United Kingdom Atalian Servest Full time

**Reference: TS/CM/29-06/452/1**

**Job Title: Control Room Helpdesk Coordinator**

**Pay Rate: £10.25**

**Working Hours: Variable shift rota - 18:00 - 06:00 - 42 hours per week (4 Nights On, 4 Nights Off)**

**Location: Bury St Edmunds**

**Would you be interested to join a leading facilities management company with a reputation for excellence?**

Atalian Servest is currently recruiting for a Control Room Helpdesk Coordinator to join our passionate and driven team in Bury St Edmunds

**Your primary responsibilities will include**:

- To be the principal point of contact for customer enquiries, incoming calls and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers for our Metropolitan and Scottish police cleaning contracts..
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Updating database of quotations, engineering overtime and statutory compliance certification, where requested.

**About You**:

- Strong Customer service skills.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property related issues.
- Exceptional telephone etiquettes.

**Benefits**:

- Paid Holiday.
- Employee Referral Scheme.
- Learning and development opportunities.
- Supportive working culture and future progression opportunities.
- Mobile, legal, bicycle, breakdown, and retail discounts.
- Eye test and glasses reimbursement.
- Cycle 2 work scheme.

**How to apply?**

** STRICTLY NO AGENCIES



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