Helpdesk Administrator

1 day ago

St Albans, Hertfordshire, United Kingdom Every Step Recruitment Full time £29,000 per year


Helpdesk Adminstrator

St. Albans

Up to £29,000pa

Here at Every Step Recruitment, Office Support, we are delighted to be supporting a growing company based in St Albans seeking a proactive and detail-oriented FM Help Desk Administrator to join their Facilities Management team. This is a fantastic opportunity for someone with strong administrative skills and a passion for delivering excellent customer service in a dynamic environment.

Your day-to-day responsibilities will include:

  • Act as the first point of contact for helpdesk calls and emails, assisting clients with queries and requests
  • Build strong working relationships with Contract Managers and Field Operatives to ensure seamless service delivery
  • Schedule and coordinate client callouts and planned preventative maintenance (PPM) visits
  • Manage engineer schedules and ensure timely completion and logging of PPMs
  • Approve weekly engineer timesheets and specialist service invoices
  • Maintain accurate and up-to-date contract files
  • Issue maintenance invoices to clients on a monthly/quarterly basis
  • Update client databases and internal systems
  • Support compliance efforts by ensuring all documentation is filed correctly and meets statutory requirements
  • Self-audit contract files and databases to ensure ongoing compliance

Skills and attributes:

  • Previous experience within a Helpdesk/Scheduler position
  • Excellent communication skills - both verbal and written
  • Highly organised and excellent attention to detail
  • Strong customer service skills
  • Confident user of MS Word, Excel, Outlook

If you believe you have the skills and attributes to successfully undertake this Helpdesk Administrator role, then we would certainly welcome your application

  • Helpdesk Coordinator

    2 weeks ago

    St. Albans, United Kingdom Rubix Personnel Limited Full time

    Rubix M&E are recruiting for an experienced Helpdesk Administrator to join a well established building services organisation based in the St Albans Head Office. Brief Summary: - Monday to Friday, 8:30 - 17:30 - Office based. - Facilities Maintenance experience essential - £25k - £28k plus benefits RUBIX M&E - The UK's no.1 Mechanical and Electrical...

  • Helpdesk Administrator

    2 weeks ago

    St Albans, United Kingdom Invictus Group Full time

    Responsibilities: * Use CAFM system as a user on site including PPM records, reactives and reporting. * Answer calls/email for the business in a timely fashion * Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned. * Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained....

  • Helpdesk Despatcher

    2 weeks ago

    St Albans, United Kingdom Circle Health Group Full time

    **Circle Health Group are proud to be recognised as one of the UK’s 25 best big companies to work for and one of the 10 best companies to work for in the health and social care sector.** **We have an opportunity for a Helpdesk Despatcher to join their team of staff in the Decontamination department based in St. Albans** **This is a Full time role for...

  • Helpdesk Administrator

    3 days ago

    Bury St. Edmunds, United Kingdom Greene King Corporate Full time

    43363bbb-2a8d-4ffa-9303-c4200c43fba0 As a Helpdesk Administrator you will provide effective, customer focused service to the Tenants/House Managers, operational teams and property surveyors. To ensure that all calls are answered and admin actioned in an acceptable time frame and issues are dealt with in an efficient and cost effective manner. Instructing...

  • Contract Administrator

    7 days ago

    St Albans, United Kingdom hays-gcj-v4-pd-online Full time

    Your newpanyAre you a detail oriented and customer focused professional looking to make an impact in a fast paced environment? My client is seeking a Help Desk / Contract Administrator to join their team and provide administrative support across their operations Your new role Deliver excellent customer service to internal and external stakeholdersManage job...

  • Helpdesk Administrator

    5 days ago

    Bury St Edmunds, United Kingdom Greene King Full time

    Job Overview As a Helpdesk Administrator you will provide effective, customer-focused service to tenants, house managers, operational teams and property surveyors, ensuring that all calls are answered and admin actioned within an acceptable time frame and issues are resolved efficiently and cost-effectively. Instruct suppliers and contractors to maintain...

  • Contract Administrator

    5 days ago

    St Albans, United Kingdom HAYS Full time

    Job DescriptionAdministrative Support, Raising PO'S, Reporting & Billing Your new company Are you a detail oriented and customer focused professional looking to make an impact in a fast paced environment? My client is seeking a Help Desk / Contract Administrator to join their team and provide administrative support across their operations Your new role...

  • Facilities Helpdesk Administrator

    2 weeks ago

    Bury St. Edmunds IP BX, United Kingdom Sec2 Security Limited Full time £25,000 - £26,000 per year

    Due to continued growth, we are looking for a Facilities Helpdesk Administrator to join our busy and friendly office, providing support to our Facilities Helpdesk and Sales Support team.You will be responsible for assisting in the following duties but not restricted to:Responding to incoming calls and emailsLogging service calls and sales ordersForwarding...

  • Helpdesk Administrator

    5 days ago

    Bury St Edmunds, United Kingdom Greene King Full time

    A leading hospitality company is seeking a Helpdesk Administrator to provide effective, customer-focused service to various stakeholders in Bury St Edmunds. Key responsibilities include triaging calls, managing repair issues, and maintaining service standards. The ideal candidate should possess excellent communication and planning skills. This entry-level...

  • Administrator

    2 weeks ago

    St Albans, United Kingdom Hertfordshire Community NHS Trust Full time

    To register new referrals to the service onto the dedicated eye screening (OptoMize) database. To schedule annual eye screening appointments for diabetic patients within the HWE catchment area using the OptoMize software system and NHS spine/Open Exeter to clarify the status of each patient. To regularly file patient correspondence and assist in the...