Helpdesk Administrator

1 day ago

Bury St Edmunds, United Kingdom Greene King Corporate Full time

43363bbb-2a8d-4ffa-9303-c4200c43fba0

As a Helpdesk Administrator you will provide effective, customer focused service to the Tenants/House Managers, operational teams and property surveyors. To ensure that all calls are answered and admin actioned in an acceptable time frame and issues are dealt with in an efficient and cost effective manner. Instructing suppliers and contractors to provide excellent service provision which leads to a high level of customer satisfaction.

This role will cover weekend work on Saturday and Sunday. We're flexible on the remaining 3 working days if working full time. We can also consider part time hours.

Company Description

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience.

Additional Information

**We’re all about rewarding our team’s hard work, that’s why**

You’ll receive a competitive salary, pension contribution as well as:

- ** The chance to further your career across our well-known brands**- as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
- ** Discount of 33% for you and 15% for your loved ones on all of our brands** - so you enjoy your favourite food and drink at a discount.
- ** Free employee assistance program** - mental health, well-being, financial, and legal support because you matter
- ** Discount of 50% for you and 25% for your loved ones** at our Greene King Inns and hotels. - so you can enjoy a weekend away without breaking the bank.
- ** Refer a friend -**who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them
- ** Wagestream** - access your wage before payday for when life happens.
- ** Retail discounts** - Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more

Qualifications

**Your role as Helpdesk Administrator**
- To control business criticality for each business unit
- Focus on high profile/trade effecting repairs and ensuring Pulse is kept up to date via call notes, in support of an effective audit trail.
- To allocate appropriate contractors/suppliers for fast and cost-effective resolution of the issues
- To triage calls and diagnose issues to speed up the repair process and control costs to support our sites to trade effectively
- To ensure maximum first time pick up (target 90%) on incoming calls

**What you’ll bring**
- Customer focused and service quality approach
- Excellent telephone communication skills
- Effective listening and questioning skills
- System skills
- Outstanding work planning skills and the ability to manage conflicting priorities and achieve within tight deadlines

Full time
Greene King Corporate - BRA_001
Abbot House

  • Helpdesk Administrator

    3 days ago

    Bury St Edmunds, United Kingdom Greene King Full time

    Job Overview As a Helpdesk Administrator you will provide effective, customer-focused service to tenants, house managers, operational teams and property surveyors, ensuring that all calls are answered and admin actioned within an acceptable time frame and issues are resolved efficiently and cost-effectively. Instruct suppliers and contractors to maintain...

  • Helpdesk Administrator

    3 days ago

    Bury St Edmunds, United Kingdom Greene King Full time

    A leading hospitality company is seeking a Helpdesk Administrator to provide effective, customer-focused service to various stakeholders in Bury St Edmunds. Key responsibilities include triaging calls, managing repair issues, and maintaining service standards. The ideal candidate should possess excellent communication and planning skills. This entry-level...

  • Helpdesk Administrator

    2 weeks ago

    Bury St. Edmunds IP QT, United Kingdom Greene King Full time £20,000 - £35,000 per year

    f94f3d57-98d6-435e-9cd3-94671e367456As a Helpdesk Administrator you will provide effective, customer focused service to the Tenants/House Managers, operational teams and property surveyors. To ensure that all calls are answered and admin actioned in an acceptable time frame and issues are dealt with in an efficient and cost effective manner. Instructing...

  • Facilities Helpdesk Administrator

    2 weeks ago

    Bury St. Edmunds IP BX, United Kingdom Sec2 Security Limited Full time £25,000 - £26,000 per year

    Due to continued growth, we are looking for a Facilities Helpdesk Administrator to join our busy and friendly office, providing support to our Facilities Helpdesk and Sales Support team.You will be responsible for assisting in the following duties but not restricted to:Responding to incoming calls and emailsLogging service calls and sales ordersForwarding...

  • Helpdesk Administrator

    5 days ago

    Bury, United Kingdom Owen Daniels Consultancy Full time

    Our client stands as a global leader in construction and infrastructure technology that works with government authorities, asset owners, construction companies, and design offices to support their infrastructure projects. They are seeking a Helpdesk Administrator on a permanent basis for their team based in Bury. In this role, you will be responsible for...

  • Administrator

    5 days ago

    Bury St. Edmunds, United Kingdom Atalian Servest Full time

    **Job Reference: /DY/02-11/690/8/PR1** **Job Title: Administrator** **Location: Bury St Edmunds - _Applicants must have the right to work in the UK_** **Salary: Competitive** **Contract: Permanent** **Hours per week: Monday to Friday - 08:00 - 16:30 - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made up of 30,000...

  • National Support Team Administrator

    1 day ago

    Bury St. Edmunds, United Kingdom Atalian Servest Full time

    **Reference: /DY/12-07/474/18** **Job Title: National Support Team Administrator** **Salary: Competitive** **Working Hours: Monday to Friday - 09:00 - 17:30 - 37.5 hours per week** **Location: Bury St Edmunds** **Would you be interested to join a leading facilities managementcompany with a reputation for excellence?** Atalian Servest is currently...

  • Administrator

    7 days ago

    Bury St. Edmunds, United Kingdom Atalian Servest Full time

    **Job Reference: GRP/DY/02-02/796/RP1** **Job Title: Administrator** **Location: Bury St Edmunds -** **Applicants must have the right to work in the UK** **Salary: Competitive** **Contract: Permanent** **Hours per week: Monday to Friday - 37.5 hours per week** **Business Overview** The Atalian Servest workforce is made up of 30,000 passionate, responsive,...

  • Business Support Administrator

    2 weeks ago

    Bury St. Edmunds, United Kingdom EMCOR UK Full time

    **Duties/Responsibilities**: **_ Emcor are looking for a Business Support Administrator to join their British Sugar contract on a permanent full time basis._** **Hours: 07:30-16:00, Monday to Friday** **Salary: £30, 255 per annum** **Job Purpose**: To support EMCOR in managing the NEC contract for both New Works and Maintenance activities. To be the...

  • Helpdesk Coordinator

    2 weeks ago

    St. Albans, United Kingdom Rubix Personnel Limited Full time

    Rubix M&E are recruiting for an experienced Helpdesk Administrator to join a well established building services organisation based in the St Albans Head Office. Brief Summary: - Monday to Friday, 8:30 - 17:30 - Office based. - Facilities Maintenance experience essential - £25k - £28k plus benefits RUBIX M&E - The UK's no.1 Mechanical and Electrical...