Programme Administrator

ACM is a specialist creative industries education provider with approximately 2,200 students on a range of FE and HE programmes in Music Performance, Creative Artistry, Production, Technical Services, Business Management and Game Development. Our creative and dynamic environment blends academic excellence and professionalism alongside leading-edge industry thinking and business innovation.

**ACM’s Vision**:
ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.

We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

**ACM’s Mission**:
To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.

**ROLE PURPOSE**:
ACM not only teaches our students how to be resilient and self-starting, but expects that of our team members too. ACM supports good ideas, hard work and inspirational thinking wherever it takes place in the organisation. If you have the skills, energy and ambition, you will find ACM a supportive, energising and inspirational place to be part of.

The Programme Administrators primary duties will be carried out in collaboration with the other staff within the Registry department, and the Education Department in ACM’s approach to the management and coordination of assessments, boards and awards. This is a support role with a broad scope across the Education function at ACM.

The role is full time, Monday to Friday and will be based onsite at our campus in the heart of Guildford town centre, only a short walk from Guildford mainline train station. There may also be a requirement to travel to other ACM campus sites in London and Birmingham and some flexibility needed during peak work periods.

**MAIN RESPONSIBILITIES**:

- Respond to student queries via the Assessment central helpdesk
- Answer calls from students with assessment-related queries
- Provide general administrative support to assessment and programme operations functions across Higher Education
- Distribute mass communications as directed by the Programme Operations Manager or Senior Executive Team.
- Act as Clerk to the Assessment Board, Progression Board and any relevant department meetings
- Provide administrative support to the Pathway Leaders and any other programme-related activities as required
- Distribute Board and Panel outcomes
- Data administration of grades, including data-checking the board report prior to the event, adding in assessment attempt recommendations
- Preparing sample work for External Examiner
- Quality checking certificates against conferment lists and distributing certificates per ACM’s procedure
- Working with the wider Registry team to reconcile student data and information across all ACM systems, with particular responsibility for Extenuating Circumstances, Reasonable Adjustments and Academic Misconduct
- Attending open days to talk about assessments and progression
- Updating the relevant pages and functions within the Canvas Virtual Learning environment relating to assessments
- Working with the Additional Needs and Disabilities Coordinator to ensure Reasonable Adjustments are logged and applied to eligible students.

**PERSON SPECIFICATION**
- **Essential**_
- Experienced administrator
- Experience of educational working practices
- Experience of problem solving
- Experience of dealing with sensitive casework
- Awareness of data protection, freedom of information and consumer rights legislation;
- Excellent interpersonal skills and the ability to develop effective working relationships at all levels across the organisation
- Excellent written and oral communication skills including report writing
- Proven organisational and planning skills
- Ability to work as part of a team
- Proactive and flexible attitude to work
- Proven ability of working well under pressure, to deadlines and with mínimal supervision
- Good IT skills using MS packages, Google S