Administrator

5 days ago

Guildford, United Kingdom Maximus UK Full time

Maximus UK is one of the largest providers of employment, health and disability support programmes across England, Scotland and Wales. Operating from more than 270 locations nationwide, Maximus UK employs more than 5,000 people, including over 1,400 doctors,nurses, occupational therapists and other Healthcare Professionals. Maximus operate multiple business lines in the UK including the Centre for Health and Disability Assessments, Remploy, Health Management and Connect Assist. Learn more at maximusuk.co.uk

**Job Summary**

Assist Employment Advisors in conducting programme induction sessions, running Job clubs and undertaking trouble shooting activities to ensure individuals sustain employment.

**Benefits**
- **9% combined pension**:

- **25 days annual leave plus benefits**:

- **Holiday trade scheme**:

- **Range of flexible benefits**

**Key Tasks**
- Making outbound calls to engage participants following referral to the programme.
- Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
- Undertake initial assessments with customer, update records and book them onto follow-up meetings with their designated Change Coach.
- Sensitively handle customer concerns about joining an employment programme or returning to work.
- Maintain accurate customer records that are compliant with quality procedures
- Support Employment Advisors in re-engaging with disengaged customers.
- Support Employment Advisors with additional activities e.g. bus fares, follow-up Did not attends etc.
- Support Employment Advisors with mandating paperwork.
- Dealing with day to day responsibilities of the office maintenance (e.g. post, stationary supplies, booking of interpreters/taxis, processing of paperwork).
- Work flexibly, supporting all activities of a team as directed by the Contract Manager.
- Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
- Work from local hubs and community outreach locations to increase service accessibility.
- To actively and positively promote Pluss, its vision and values at all times. To include targeted marketing activities such as networking, attendance at events and public relations activity in line with the Pluss Marketing Strategy.
- Uphold and comply with Data Protection and confidentiality standards.

**Experience Required**
- Customer service experience
- Strong administrative skills
- Ability to build relationships with a range of people
- PC literate
- Able to work in a structured manner

Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

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