Senior Patient Access Officer
2 days ago
**Location - The Harley Street Clinic**
**Hours: 37.5 hours/ week, Monday - Friday. Shifts between 07.30am and 20.00pm**
**Salary: Competitive + Benefits (pension, health cover, flexible benefits and excellent career development)**
**About the Role**
We have an exciting opportunity for a Senior Patient Access Officer to join The Harley Street Clinic.
To assist the Patient Access Leader in the management and progressive development of a high quality and customer responsive services offered by the Patient Access Department. You will be responsible for providing hands on supervision for the day-to-day operationalaspects of all functions within the team, to effectively communicate with appropriate instruction and guidance to
colleagues at all times to ensure that the service delivered is always of an exemplary standard and meets with the expectations.
**Duties include but are not limited to**:
- Ensure that all administrative functions are carried out to the highest standard
- Ensure teams are equipped to carry out all tasks and ensure adequate supplies are maintained
- To ensure that all patients meet the HCA criteria to enable successful and full financial settlement, whether Sponsored or Self-funded.
- Seek assistance from Senior Patient Access Officers/Patient Access Leaders with any complex queries.
- Manage patient waiting areas to ensure the Patient Access Service run smoothly
- Support PAL to organise staffing to ensure no gaps in service (Rota management)
- Takes on supervisory tasks within their team as required
- Assist Patient Access Officers with more complex tasks
- Deputise for the PAL as required.
**Skills Needed**
- Previous experience in a similar role is essential
- Previous supervisory experience in a similar role is essential
- Excellent Numeracy and Communication skills
- IT Literate
- Understanding of basic medical terminology
LI-JA1
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