Patient Access Officer

5 days ago

London, United Kingdom HCA Healthcare UK Full time

**_This is your opportunity to become a vital part of the UK’s largest private healthcare provider, specialists in complex care._**

**Location**: The Wellington Hospital, St John's Wood

**Department**:Self-Pay

**Contract**: Permanent & full time - 37.5 hours/week on rotational shift basis

**Salary**: £25,000 per annum dependent on skills & experience

**Employment Package**: We will look after you with private healthcare insurance for you and your family, contributory pension scheme and a vast range of additional rewards.

Being part of a large, multisite, and established healthcare group, we can offer career progression, development and support to grow internally, in addition to funded courses.

**About the Role**

We have an exciting opportunity for a Patient Access Officer. As a Patient Access Officer, you will play a vital role in delivering a high-quality service to our patients.

Your duties as a Patient Access Officer will include providing a comprehensive range of administrative services to, consultants and other third parties that will assist in promoting the successful management of all aspects needed to facilitate a seamless patient pathway.

**Duties include but are not limited to**:

- Facilitate the patient’s experience by providing a world class service to our patients through a seamless patient journey with a high level of customer care at all times
- To understand and promote all available services on offer from The Wellington Hospital
- To be able to provide verbal and written self-pay quotations for all services at The Wellington Hospital
- To produce self-pay quotes, ensuring all enquiries are responded to within 24 hours of receipt (72 hours for complex enquiries)
- Accurately record all quotations
- Maintain accurate and up to date information on the hospital database during the patient journey
- Formally pre-register or register all patients and guarantee 100% accuracy when requesting and transferring information to HCA databases
- Ensure all relevant Patient documents are signed and scanned to the patient accounts including patient registration form and self-pay agreement for each visit
- Respond to telephone, written and face to face queries
- Respond promptly to any patient/third party requests.
- Manage patient waiting areas to ensure the Patient Access Service run smoothly
- Coordinate and facilitate all outpatient bookings where applicable
- Adhere to a flexible work pattern often at short notice

**Ideally, we are looking for someone with**:

- Previous Administrative experience is essential, ideally private
- Computer literacy including Microsoft Office - Excel
- Good general level of education
- Excellent spoken and written English
- Knowledge of relevant hospital policies and procedures
- Excellent communication skills

If you would like to join HCA Healthcare UK as a Patient Access Officer and be part of an organisation shaping a healthier tomorrow, we invite you to apply.

LI-JA1

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