Avp Service Desk

1 week ago

London, United Kingdom Intec Select Full time

AVP Service Desk Engineer
- Investment Banking - 60k + excellent benefits

Overview:
An excellent opportunity has arisen with a Tier 1 Investment Bank in the heart of the City, looking for an AVP Service Desk Engineer who is keen to progress into a Service Desk Team Lead. You will to be responsible for supporting the Service Desk Manager in the delivery of the Service Desk functions of the Incident Management and Request Fulfilment processes.

Roles & Responsibilities:

- Act as the first escalation point for Service desk team members on Incident Management and Request fulfilment, demonstrating a practical level of process knowledge, understanding and expertise. Ability to take ownership and drive a request or incident through to successful conclusion or resolution.
- Support the Service Desk Manager in the aim of successfully delivering enterprise class support services via the ITSM tool and user interfaces.
- Take Responsibility and ownership for the Quality of Information captured in support of incidents and requests raised by the Service Desk.
- Responsible for ensuring the provision and delivery of a support services within operationally agreed targets during the approved service hours.
- Work in collaboration with all key stakeholders to propose improvements to Service based on working practices and identifiable trends. Represent those changes to the Service Desk Manager as part of ongoing Service Improvement initiatives.
- Co work with other Technology teams to demonstrate a strong service delivery ethos, providing a customer focused approach and responsiveness for both London and the EMEA region.

Skills and Experience:

- Experience supporting users on a global scale.
- Experience supporting Windows Desktop/ Server.
- Technical Knowledge PC and desktop hardware, laptops, cisco phones & Mobile devices.
- Experience with Citrix, Exchange, Microsoft App-V
- Able to drive incident an request solution.

Package:

- £60,000
- 15-20% bonus
- 14-16% pension
- Office Based
- + excellent benefits

AVP Service Desk Engineer
- Investment Banking - 60k + excellent benefits

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