Accommodation Team Member

**What does this role entail?**

Reporting to the Accommodation Supervisor, your role will involve upholding the highest level of front-line guest experience. You will be tasked with maintaining impeccable standards when carrying out changeover cleaning, sparkle cleaning and bed making across our luxury properties, ensuring that each guest's experience is positive, well-informed, secure, and truly unforgettable.

**Key duties will include**:

- Clean and carryout various housekeeping duties including changeover cleaning, sparkle cleaning and bed making.
- To clean, test and maintain Hot Tubs
- Pre-check in setup of each property for required comfort arrangements and collection, delivery and set up of welcome packages and hampers
- Pre-check in audits for the properties, setting up welcome packages and ensuring health and safety standards are met.
- Monitor and maintain high levels of cleanliness in accommodation, storage areas, linen rooms, and all other working areas.
- Responsible for proactive maintenance checks and reporting through required channels.
- Co-ordinating any problems relating to the properties with the required stakeholders to ensure all issues are responded to in a timely manner, minimizing any disruption to the guests stay and experience at Longleat.

**About you**
- You will have prior experience working within accommodation or hospitality, including experience with cleaning.
- You must hold a full UK manual driving Licence due to the travel distances between the cottages.
- You are a confident communicator, with the ability to be proactive and use your initiative as some elements of the role will require you to work alone.
- Ability to multi-task with a keen eye for detail and presentation.

**A little about us**

At Longleat we offer a day out like no other, our guests are invited to step into the Thynn family home where they will find the finest example of Elizabethan Architecture. They are also immersed into the wild side, where they can visit over 120 species of animals by car, foot, train, bus, and boat.

With a core business welcoming around 1 million guests every year, we are passionate about providing unforgettable experiences that bring family and friends together to create memories that will last a lifetime.

**Our values**

We believe in engaging and inspiring our employees, putting people first, taking accountability, continuously improving, and acting with integrity. We invite everyone who works with us to subscribe to these values, as they truly set us apart as a place to work.

**Why join the Longleat team?**

In this unique work environment, you will be surrounded by historic landscapes and listed buildings, all whilst listening to our lions roar and wolves howl. You will even have the opportunity to visit our adorable Koalas and cheeky meerkats during your lunch break.

You will receive attractive benefits that include:

- 29 days holiday inclusive of bank holidays, rising to 31 days at 5 years’ service
- Unlimited free entry to Longleat for our employees
- Complimentary tickets to Longleat and Cheddar Gorge and Caves, 18 per annum pro rata
- 50% off Membership for Friends and Family
- Discounts on food and beverages and retail merchandise
- Discounts on VIP Experiences and Accommodation
- Discretionary bonus scheme
- Employee Assistant Programme
- Employer contributory pension scheme
- Life assurance scheme
- Perks at work
- Range of flexible working schemes
- Great progression opportunities available

**Your contract**

This is a fixed term contract until 11th January 2026, working 5 days out of 7 with working hours to vary over a 7 day rota basis, including weekends, evening and bank holidays as required. The earliest start time is 8am, and the latest finish time is 8pm, varying in accordance with opening times.

**Sounds great How do I apply?**

No Agency Please.