Railway Team Member

**Railway Team Member**

For over 50 years we have been one of the UK’s most loved attractions. With over 1 million guests in 2019, we are passionate about providing immersive experiences that bring family and friends together to create memories that will last a lifetime.

We’re an organisation driven by our core cultural values, which are to engage and inspire, put people first, take accountability, continuously improve and to act with integrity. We believe everyone who works at Longleat can subscribe to these values, and that they truly set us apart as a place to work.

The Longleat railway is the 2nd most intensely operated 15inch Gauge Passenger Railway in Europe, and we’ve got an exciting opportunity for two customer service focused Railway Team Members to join us on a permanent contract. Our railway takes guests on a 2km route through our grounds and past half mile lake, and over the Christmas period is transformed into the Santa train, taking our excited guests to see Santa himself in the Woodland Grotto.

Our Railway Team Members are focused on providing outstanding customer service to all our guests, which will see you taking on everything from driving our diesel locomotive to undertaking signalman and guard duties.
**What will this role of Railway Team Member entail?**

As a Railway team member you’ll keep the safety of the train and its passengers at the forefront of your attention at all times, and ensure we are constantly delivering a fantastic customer service to our guests. You’ll perform all daily pre-opening safety inspections on the railway and highlight to the supervisor or team leader any equipment that needs repair, replacing or adjusting.

Key Duties will include;
- Ensure that all Railway rules and safety regulations are adhered to at all times.
- To provide a Guest focused service at all times ensuring that all work is completed to the highest standards of the brand.
- Perform all daily pre-opening safety inspections on the Railway.
- Driving of diesel Locomotive.
- When driving you are solely responsible for the safety of the train and passengers.
- Signalman & Guard Duties.
- Take part in Daily, Weekly, Monthly and Yearly inspection and maintenance for the Railway.
**What will I need to be considered for this Railway Team Member vacancy?**
- Full UK driving licence
- You must be a minimum age of 21 to fulfil all roles of Railway Team Member
- Must be able to react quickly and appropriately under pressure in emergency situations and maintain professionalism
- Effective communication skills
- Passionate about delivering excellent customer service
- Although not essential, experience of working with diesel and/or steam locomotive engines would be highly advantageous.
- Due to the safety critical nature of the role, if successful you will be required to complete and successfully pass a medical.
**What will I receive in return?**

As a Railway Team Member you will receive a pay rate that meets National Minimum Wage, in addition to a range of attractive benefits that include;
- 29 days holiday inclusive of bank holidays
- Complimentary tickets to Longleat, 18 per annum pro rata.
- 50% off Annual passes for your Friends and Family, free entry for yourself.
- Discounts on food and beverages and retail merchandise
- 20% off VIP Experiences, 10% off Accommodation.
- Company Pension
- Life assurance cover and more perks.

You’ll be employed on a permanent contract working 40 hours a week, working 5 days in 7, including weekends, evenings and bank holidays. Earliest rota’d start time from 7am, and latest finish time up to 10pm.
**Location**: Longleat (Warminster)