Staff Coordinator

**Company**: CleanEvent Services Ltd

**Location**: Liverpool

**Role**: Staff Co Ordinator

**Working Hours**:40hrs per week, working 5 out of 7, hours in line with the leisure and entertainment sector.

**Job Type**: Permanent / Full time

**Salary**: £27,000

**Job Summary**:
Under the direction of the Venue Presentation Contract Manager, the Staff Co-ordinator will be responsible for the following:

- Administration of the CleanEvent Venue Management System (SAP/HF) including rostering of day to day and event cleaning staff, managing timesheet authorisation, raising sales orders/PO’s in line with company policy, dealing with all staff queries
- Online ordering of supplies
- Liaising with the Venue Presentation Manager
- Provide weekly reports to the Contract Manager
- Liaising with the clients
- Dealing with the recruitment for day to day and casual staff members
- Data entry and updating the (DCR) Document Control Register for our ISO 9001 accreditation
- Organise the induction and SWMS training process

**Key Responsibilities**
- Arrange display on all whiteboards of any relevant information to assist management and staff. ToolBox information/updated policies.
- Attend all team briefings and keep meeting notes on key issues
- Ensure event and day to day supervisors and the Venue Presentation Contract Manager are aware of any staff that fail to show for a shift, including updating Humanforce
- Ensure roster in Humanforce is continually updated in liaison with Venue Presentation Contract Manager
- Ensure all staff are registered and able to use Humanforce
- Ensure all paperwork relating to hiring or venue inducting staff has been completed and passed to the Payroll Department
- Ensure incident/accident reports are completed accurately and information passed on to the Venue Presentation Contract Manager
- Answer phones and direct calls/take messages as required including instructing staff via radio for helpdesk calls
- Ensure all information relating to the event is recorded in the CVM’s weekly Venue Diary
- Under the direction of the Venue Presentation Contract Manager responsible for providing general administrative and operational support with particular responsibility for the following tasks:

- Liaise with the Venue Presentation Contract Manager to staffing levels required
- Ensure appropriate number of Event Administrators/Helpdesks are employed for the event if applicable
- Roster shifts and confirm staff accordingly

**Experience & Qualifications**
- Proven experience in administrative support, ideally in the event/venue industry, or similar service related industry, in a client/contractor relationship.
- Experience and proven ability in the use of:

- Microsoft Word
- Excel
- Proven ability to deliver quality customer service both in-house and to clients
- Proven ability to work to tight timetables and resolve issues in a dynamic event environment

**Essential Personal Qualities**
- Possess a positive attitude and be consistently reliable, conscientious and proactive
- Demonstrate an ability to work effectively in a team environment
- Proficient knowledge and ability to use the full Suite of Microsoft Products
- Excellent presentation
- Attention to detail
- Ability to prioritise and effectively manage multiple activities
- Ability to think and work under pressure in a dynamic event environment
- Preparedness to work flexible hours including weekends, public holidays and evenings
- Willingness to participate in IT training
- Possess excellent client and customer service skills
- Be experienced in staffing management
- Demonstrate an appreciation of compliance in Human Resources, Employee Relations, Occupational Health & Safety and Equal Employment Opportunities issues
- Possess strong leadership skills
- Demonstrate excellent communication skills, both written and oral.

**Job Types**: Full-time, Permanent

Pay: £27,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Private dental insurance
- Private medical insurance
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

**Experience**:

- Customer Service: 3 years (required)

Work Location: In person