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Customer Service Advisor- Remote

2 weeks ago

Newcastle upon Tyne, United Kingdom Brook Street Full time

We are currently recruiting for a temporary inbound Customer Service Advisors to work for The Care Quality Commission.

Working Monday to Friday you will be required to work 37 hours per week between 9-5. With a competitive hourly rate of £10.96 per hour, office hours and the convenience of working from home, this is an excellent opportunity for someone looking to work within a government department.

The purpose of this role is to provide a quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards and the reduction of vehicle crime.

**Assignment: 9 Months with the possibility to extend**
**Rate of Pay: £10.92 per hour**

**Hours: 37 per week, Monday - Friday**
**Location: Remote**

To deliver a wide range of work, the CQC strongly believes in a team effort and relies on talented people with a wide range of skills and experience. That's where you come in

You will build good working relationships both internally (with your team and peers) and externally.

**Duties include, but are not restricted to**:

- Deliver a consistent and productive service to both internal and external customers.
- Ensure all administrative work is completed and recorded accurately.
- Use information resources to support customer service.
- Keep up to date with current procedures and practices.
- Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan.
- Promoting and respecting team working ethics by building good working relationships using co-operation and discussion.

**Skills Required**:

- Good written and communication skills
- Ability to handle challenging enquiries
- Prioritise workloads to aid productivity
- Experience in a customer facing environment
- Manage time effectively

Please not you will e required to pass a Basic DBS for this role