Resource Scheduler

Great that you're thinking about a career with BSI

About the role:
BSI is a world-renowned brand, we help organisations implement standards, benchmarks and widely recognised best practice to become more organisationally resilient and improve performance. As well as shaping these standards and certifying compliance, BSI provides support in the form of consultancy, software tools, capacity building and training. These are increasingly offered as an integrated solution.

These integrated solutions are managed by BSI Consulting within which there are two sub-streams - 1) BSI Digital Trust and 2) Environmental, Health and Safety, Security and Sustainability Services (EH3S). BSI Consulting has emerged over several years through a combination of inorganic (acquisition) and organic growth and is a thriving component of BSI’s strategic growth plans.

The purpose of this role, Resource Scheduler is to ensure the efficient and effective management of Consultant schedules, ensuring client projects are aligned with the most appropriately skilled consultant, in the most cost-effective manner, delivering a top-quality service to our clients.

This role requires great information gathering and organisation skills whilst have a client centric approach and engaging communication style.

Reporting to the BSI Digital Trust Operations Manager, the Resource Scheduler will be a part of a direct team of Operations specialists whilst also working closely with and being a part of the extended Global BSI Digital Trust Operations team. While this is primarily an office-based role (inclusive of for training, team exercises, and meetings), there is also flexibility to work from home periodically.

Resource Scheduler Responsibilities:

- Tracking and planning client engagement schedules
- Maintaining the project schedule that details which consultants(s) are assigned to which projects
- Working with our clients to ensure that the necessary information is provided in preparation for upcoming assessments.
- Updating the CRM with all relevant information in relation to the project from end to end
- Scheduling assignments and providing required information to consultants.
- Ensuring that assessment reports go through a thorough QA process
- Acting as the key point of contact for clients
- Organising and arranging kick of calls and other required conference calls
- Drafting Statements of Work (SOWs) for new assessment projects as required
- Sales co-ordination and support across the group
- Project co-ordination from inception through completion
- Liaising and providing a point of contact between BSI and their clients
- Provision of and ensuring excellent client engagement
- Supporting production of sales data and reports
- Ensuing our services are delivered in a Client centric manner
- Proactive, with the ability to take ownership and a “can do” approach
- Working closely with Finance for invoicing
- Run CRM reports and gather data as required

About you:

- Actively builds relationships; manages and obtains commitment from others.
- Understands the business and the market, demonstrates financial savvy.
- Understands what needs to be communicated and the best way to deliver it.
- Builds rapport and relates well to all kinds of people, individually & in groups by adjusting the style and method of communication to specific audiences.
- Anticipates, meets, and/or exceeds customer needs, wants and expectations.
- Maintains own and others' attention on internal and external customers' needs; takes personal responsibility for continuously raising the standard of customer service.
- Pushes beyond the surface to discover causes and key elements to define problems.
- Determines the information needed to solve problems and finds appropriate methods and means to analyse situations and to suggest potential avenues for solution.
- Focuses on outcomes, formulates programs and plans, and applies quality principles, practices and tools.

What we offer:
BSI offers a competitive salary, ample annual leave/paid time off, and other robust benefits depending on country.

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Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.