Scheduler

6 days ago

Milton Keynes, United Kingdom Mitie Full time

**Job Overview**

The Helpdesk Operative will manage the overall activity of the onsite engineering team and subcontractors to ensure completion of planned and reactive activities across the Red Bull Technology estate.

Using the latest scheduling software, manage the delivery of jobs allocated to the engineering delivery. The Helpdesk Operator will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.

This position will be contracted to work on a set shift pattern of 8am-5pm Monday to Friday.

**Main Duties**
- To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
- To accurately record all job related information on the appropriate IT systems.
- To ensure that the engineer days are optimised to drive maximum productivity from the team.
- Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
- Monitor engineer travel and activity and respond to issues as required.
- Arrange third party attendance where required, raising appropriate Purchase Orders and Work. Requests and obtaining required completion information.
- Ensure all jobs are completed within the required response times and costs.
- Deal with communications in a professional and prompt manner.
- Ensure non productive time is accounted for on system.
- Escalate issues with specific jobs, clients or engineers promptly.
- Ensure full audit trails are maintained and evidenced where required.
- Follow Group and company policies and procedures, at all times.
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
- Use all work equipment and personal PPE properly and in accordance with training received.
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

**What we are looking for**
- Have experience working within a service delivery or contact centre.
- Possess strong IT skills.
- Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
- Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
- Work effectively under pressure within a busy and diverse environment.
- Show a creative approach to analysing and solving problems using technology and reported information.
- Adhere to process and compliance requirements.
- Work well as part of a team.

  • Scheduler

    2 weeks ago

    Milton Keynes, United Kingdom Atlas Full time

    We have a great opportunity for a Scheduler to join our Scheduling Team in the Milton Keynes.As a Scheduler you will oversee the scheduling activity of Atlas Workplace Services engineering workforce for both planned and reactive tasks.Reporting into the Scheduling Manager you will be required to interact with the Engineering department to ensure shared goals...

  • Scheduler

    2 weeks ago

    Milton Keynes, United Kingdom EAC Consulting Group Full time

    EAC Consulting Group are representing a specialist manufacturing company located in Milton Keynes. They are looking for a Scheduler to join their aftersales team. If you have experience working in an office-based support role to field-based engineers - applytoday! **On Offer for the Scheduler** - Annual Salary of £25,000 - Bonus of £3,000 per year -...

  • Scheduler

    2 weeks ago

    Milton Keynes, United Kingdom Provide Consulting Ltd Full time

    Scheduler Salary of £28,486.98 + bonus of up to 15% Are you someone who can keep a cool head whilst spinning lots of plates at once? If so, I have the role for you. My client, one of the leaders in engineering are looking for competent Service Dispatches/Schedulers to come onboard and support their business and customers. Role Responsibilities: -...

  • Scheduler

    6 days ago

    Milton Keynes, United Kingdom Wates Full time

    **We have an opportunity for a Scheduler** to join our WPS team on our Responsive Maintenance contract in Milton Keynes. **Key Accountabilities will include**: - Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free. - Check the system for...

  • Scheduler

    4 days ago

    Milton Keynes, United Kingdom Ringway Full time

    **Scheduler** **Business Unit: 5064 - Milton Keynes** **Location: Milton Keynes** **Job Role** To create, coordinate, maintain and communicate works schedulers and permits across the contract. Through effective permitting, support the Contract Team to work efficiently, deliver effective services and record accurate records of activities...

  • Site Scheduler

    4 days ago

    Milton Keynes, United Kingdom Refresco UK Full time

    **General description of role**: Reporting to the Site Supply Manager, this role is responsible for creating and managing a 3 week finite schedule, to deliver optimum customer service at the lowest possible cost within the rules identified by the Master Scheduler. It must drive product availability through daily review of the whole 3 week schedule, adding...

  • Resource Scheduler

    8 hours ago

    Milton Keynes, United Kingdom Aiimi Ltd Full time

    Due to continued and exciting growth we are currently looking for a Resource Scheduler to join our organisation - a great opportunity for someone who is looking to utilise their organisational & partnering skills to add value within an innovative and dynamic environment. The Resource Scheduler sits between our Professional Services and Operations teams -...

  • Head of Schedule

    2 weeks ago

    Milton Keynes, United Kingdom East West Rail Full time

    **Description**: **A little bit about us**: East West Rail is an infrastructure programme linking communities between Oxford and Cambridge. The area is currently let down by a lack of transport choices, and we have a once in a generation opportunity to fix that - improving prosperity for people and places along the way. East West Railway Company (that’s...

  • Planner/scheduler

    6 days ago

    Milton Keynes, United Kingdom FSG Property Services Ltd Full time

    **About the Company** Established in 1997, FSG Property Services Ltd is a property maintenance company that works in partnership with local authorities, housing associations, and social housing providers in the Buckinghamshire, Bedfordshire, Hertfordshire, Oxfordshire, and Northamptonshire areas. With our head office located in Milton Keynes, we provide a...

  • Scheduling Coordinator

    2 weeks ago

    Milton Keynes, United Kingdom NEP Connect Full time

    **Job Title: Scheduling Coordinator** **Job Purpose** The Scheduling Coordinator is responsible for end-to-end planning of broadcast events for new and existing clients in the most efficient and cost-effective manner, working in a fast paced, high pressure environment. The coordinator needs to be able to react quickly to ever changing requirements and work...