Scheduling Officer

We adopt an ‘anonymous recruitment’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

**About the vacancy**

**Vacancy ID**:
757

**Organisation**:

- Carmarthenshire County Council

**Section**:

- Responsive Works

**Number of vacancies**:

- 1

**Contract type**:

- Permanent Full Time

**Location**:

- Carmarthen

**Grade**:

- Grade D

**Salary**:

- £23,500 - £24,294

If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly

**Hourly Rate**:

- £12.18 - £12.59

**Contract Hours**
- 37

**Come and join our team**

As part of our commitment to maintaining and improving our 9,300+ council homes, we are looking to expand our in-house operational teams. We are seeking self-motivated, positive, and flexible individuals with a can-do attitude to join our customer-focused Housing Scheduling Team in the Responsive Maintenance Section in the Housing Property and Strategic Projects Division.

We strive for a high performing workforce who challenge the norm and who are empowered to provide outstanding services whilst living up to our core values.

Providing the best quality service is a key part of the role of our multi-skilled workforce, to ensure that jobs are efficiently completed within agreed timescales. These roles encompass our passion for teamwork and customer focused delivery across our entire trade function.

You will be responsible for the following:

- Issuing of responsive maintenance works to both operatives and contractors, ensuring works are completed within target completion dates.
- Monitoring and actioning new online repair service requests, ensuring prioritisation and allocation of works.
- Proactively following up service requests and contacting customers providing progress updates and proposed target dates.

Our team operates on a hybrid basis from home and/or 2 depots, based in Carmarthen and Llanelli.

For informal discussion contact Ann Keyte on 07815 451768 or Elaine Phillips on 07815 451771

**Welsh language level - Verbal**:

- Level 3 - You will need a good level of conversational Welsh. Reasonable support can be provided on appointment to reach this level

**Closing Date**:
06/10/2024, 23:55

**The Rewards**

We offer an excellent benefits package including:

- Competitive salary
- Automatic enrolment into the Local Government Pension Scheme
- Generous annual leave entitlement with the option of purchasing addition annual leave
- Access to staff health and wellbeing support
- Personal development and career progression
- Staff discount schemes and other benefits e.g., cycle-to-work scheme
- Flexible working and family friendly policies

**Additional Information**

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

**Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.**

Please see the ‘How we Recruit’ guidance on the Careers Page for more information on the recruitment process.