Business Support Officer

The Business Support Officer will be able to work on their own initiative and have a flexible approach to their work in order to deal with conflicting demands and deadlines. The post holder will support with diary management and forward planning in the team and will co-ordinate and document key meetings and action plans, leading on co-ordination of responses.

The NHS is a world-renowned institution and an exciting place to work, full of challenges and opportunities. Within NHS Herefordshire and Worcestershire ICB, we are responsible for a range of health services for our population of over 800,000 people who live within a mix of urban and rurally dispersed communities, spanning two of the largest counties in England. We are a dynamic, forward-looking organisation, offering a vibrant place to work.

We provide a supportive and collaborative environment where we work with our staff to provide opportunities for you to reach your full potential and to develop a rewarding career within an exciting and evolving environment. We aim to enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits including:

- Employee Assistance programmes and access to a wealth of on-line health and wellbeing support
- Competitive NHS Pension Scheme
- Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment
- Generous holiday entitlement, which increases in line with service. There is also the opportunity to purchase additional leave.
- Flexible working patterns to support individuals work-life balance.

Please note we operate a 3-month probationary period for new appointments
- To provide effective admin support to the team and ensuring all work is to the highest standards and in accordance with ICB Policy. Review and process data in a qualitative manner, as and when required.
- To participate in projects as delegated.
- Provide support as required to the Quality portfolio of work and associated Programmes Boards.
- Provide over-arching support to the wider team and coordinate team meetings and agendas.
- Deal with incoming queries for the Deputy CNOs and team both written and verbally, redirecting or escalating when appropriate.
- Coordinated diary management to prioritise appointments, making sure all appointments are organised logístically in order to cut down on travelling time.
- Organising meetings/conferences, including booking venues, arranging refreshments, speakers, preparing and circulating papers to attendees.
- Organising effective agendas and required documents, taking and transcribing professional minutes, producing an action log and updating as required, monitoring attendance.
- Responsible for typing a variety of documents and correspondence, requiring excellent professional written skills and a good understanding of local processes.
- Ensure confidentiality and appropriate filing of all documentation in the correct order in accordance with ICB policies and procedures. Ensure that all documents are made available for appropriate people within the service, keeping all necessary electronic systems up to date and ensuring information is accurate.
- Support the induction of new starters into the Quality Team.
- To respond flexibly, prioritising a diverse workload, in order to meet the changing demands of the service ensuring appropriate cover for planned absence across business support within the team.
- To co-ordinate workflow and manage local systems within the team to ensure work is prioritised and delivered within agreed deadlines and targets.
- Part of this role will be to develop standard approaches and best practice for tasks and identify continuous processes for improvement within your area of responsibility, to ensure all work is to the highest standard and in accordance with ICB and service policy and procedure.