Business Support Officer

NHS Herefordshire and Worcestershire Integrated Care Board (ICB) is part of the Herefordshire and Worcestershire Integrated Care System (ICS) and is responsible for improving health outcomes for our local population, reducing health inequalities, and supporting broader social and economic development. The ICB does this through ensuring more effective joined up working with local partners across health, social care, voluntary and community sectors.
Band 4 Business Support Officers
Band 4 Business Support Officer
Full-Time Permanent, based in Worcester or Hereford
We are looking for an enthusiastic and professional Business Support Officer to join our Operations & Delivery Division, supporting the ICB’s Director of Ops & Delivery and the effective running of relevant Programme Boards across the team.
The role requires excellent organisational and administrative skills, including coordinating internal and external meetings and team organisation. The role is at the heart of the Operations & Delivery division, and we are looking for a proactive individual who enjoys the challenge of a busy working environment and has strong communication skills.
The organisation’s Business Support function provides focused admin and secretarial support within each team across the ICB.
The Business Support Officer will provide a comprehensive and high quality support services to teams within the Operations & Delivery function, along with supporting the Director of Operations with coordinating team activities.
The postholder will work with Business Support colleagues across the Division, as well as within the ICB, to ensure that we have a resilient and dynamic coordinated administration service. This means that the postholder will need to have strong communication skills, work effectively within a team, and enjoy variety and the opportunity to work with others.
The postholder will be responsible for a number of the ICS programme boards, and good organisation is a valued skill, as well as ability to work under pressure.
Accuracy and attention to detail is a key requirement for high quality reports and notes and minutes, along with the ability to engage with people internal and external to the organisation in a confident and professional manner.
The NHS is a world-renowned institution and an exciting place to work, full of challenges and opportunities. Within NHS Herefordshire and Worcestershire ICB we are responsible for a range of health services for our population of over 800,000 people, spanning two of the largest counties in England.
The Operations & Delivery division is responsible for the transformation and commissioning of services across the Integrated Care System.
We provide a supportive environment to provide opportunities for staff to reach their full potential and to develop a rewarding career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of attractive benefits including:

- Employee Assistance programme, including on-line health and wellbeing support
- Competitive NHS Pension Scheme
- Opportunities to learn new skills and develop your career within a caring and inclusive environment
- Generous holiday entitlement, which increases in line with service; purchase additional leave scheme
- Flexible working patterns to support individual work-life balance.
- Hybrid working policy with a requirement to work from an office base at least 50% of the working week.

Please note we operate a 3-month probationary period for new appointments
To provide effective admin support to the team and ensuring all work is to the highest standards and in accordance with ICB Policy. This will include providing support to the relevant portfolio of work and associated Programme Boards.
Organise a range of meetings, both face to face and on Teams, including preparing effective agendas and required documents, taking and transcribing professional minutes or action notes, producing an action log and updating as required, monitoring attendance. Co-ordinate team meetings including planning dates and attendance, agenda planning, note taking and action follow up.
Deal with incoming queries for the service both written and verbally, redirecting or escalating when appropriate.
Coordinated diary management to prioritise appointments, making sure all appointments are organised logístically in order to cut down on travelling time.
Organising meetings/conferences, including booking venues, arranging refreshments, speakers, preparing and circulating papers to attendees.
Responsible for preparing a variety of documents and correspondence, requiring excellent professional written skills and a good understanding of local processes, and adhering to good standards of accuracy.
Ensure confidentiality and appropriate filing of all documentation in accordance with ICB policies and procedures using Sharepoint. Ensure that all documents are made available for appropriate people within the service, keeping all ne