Business Support Officer- Urgent Care- Bank Staff

Business Support Officer
- Business Support Officer (Urgent Care)
Working across the Integrated Care offices, the Urgent Care Team provides administrative and secretarial support for colleagues across the ICB, as well as supporting a number of corporate functions. The Business Support Assistant (Urgent Care) will be a member of this central team, but work with a main focus on supporting a number of internal Urgent Care functions and activities.
The postholder should be able to work on their own initiative, with limited supervision on a day to day basis, and have a flexible approach to their work in order to deal with conflicting demands and tight deadlines. Good interpersonal skills are important for dealing with colleagues and external visitors, as is the ability to work effectively as part of a team.
To provide effective admin support to the team and ensuring all work is to the highest standards and in accordance with ICB Policy. Review and process data in a qualitative manner, as and when required.
Provide over-arching support to the wider team and coordinate team meetings and agendas.
Deal with incoming queries for the service both written and verbally, redirecting or escalating when appropriate.
Coordinated diary management to prioritise appointments, making sure all appointments are organised logístically in order to cut down on travelling time.
Organising meetings/conferences, including booking venues, arranging refreshments, speakers, preparing and circulating papers to attendees.
Organising effective agendas and required documents, taking and transcribing professional minutes, producing an action log and updating as required, monitoring attendance.
Responsible for typing a variety of documents and correspondence, requiring excellent professional written skills and a good understanding of local processes.
Ensure confidentiality and appropriate filing of all documentation in the correct order in accordance with ICB policies and procedures. Ensure that all documents are made available for appropriate people within the service, keeping all necessary electronic systems up to date and ensuring information is accurate.
The NHS is a world-renowned institution and an exciting place to work, full of challenges and opportunities. Within NHS Herefordshire and Worcestershire ICB we are responsible for a range of health services for our population of over 800,000 people who live within a mix of urban and rurally dispersed communities, spanning two of the largest counties in England.
We provide a supportive and collaborative environment where we work with our staff to provide opportunities for you to reach your full potential and to develop a rewarding career within an exciting and evolving environment. We aim to enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits including:
Employee Assistance programmes and access to a wealth of on-line health and wellbeing support
Competitive NHS Pension Scheme
Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment
Generous holiday entitlement, which increases in line with service. There is also the opportunity to purchase additional leave.
Flexible working patterns to support individuals work-life balance.
Please note we operate a 3-month probationary period for new appointments
NHS Herefordshire and Worcestershire is the NHS organisation responsible for planning, buying and monitoring health services for our population of over 800,000 people who live within a mix of urban and rurally dispersed communities, spanning two of the largest counties in England. We have a workforce of over 250 employees and hold a budget of £1.19 billion to commission hospital, community and mental health services. Our organisation is a dynamic, forward-looking and vibrant place to work, set within the backdrop of some of the country’s most beautiful countryside.
Working across the Integrated Care offices, the Urgent Care Team provides administrative and secretarial support for colleagues across the ICB, as well as supporting a number of corporate functions. The Business Support Assistant (Urgent Care) will be a member of this central team, but work with a main focus on supporting a number of internal Urgent Care functions and activities.
The postholder should be able to work on their own initiative, with limited supervision on a day to day basis, and have a flexible approach to their work in order to deal with conflicting demands and tight deadlines. Good interpersonal skills are important for dealing with colleagues and external visitors, as is the ability to work effectively as part of a team.
Interviews will take place on the 5th September and will be face to face.
Office attendance is required for the post when working Monday to Friday.