Service Desk Team Leader

1 day ago


Ireland, United Kingdom Brook Street Full time

Brook Street Recruitment is working with our client in Ballyclare to recruit a Service Desk Team leader to join their busy Service Desk Team for a fixed term 12 month contract
Principal Responsibilities
- Day to day supervision of a team of service administration staff - organising staff rotas (planning
shifts and ensuring holiday cover), conducting return to work interviews, probationary reviews,
- Co-ordinating HGV drivers and allocating shifts
- Monitoring WIP and holding WIP meetings
- Monitoring KPI's - efficiency, utilisation, lost hours etc
- Liaising with workshop supervisors on workshop loading
- Dealing with customer queries - invoicing queries, internal DVCM and used sales queries
- Allocating customer contract leads and following up including submission of bonus claims
- Allocating used sales vehicle prep templates
- Complying with all relevant health and safety regulations and best practice and promoting this
throughout the afters-ales department
- Ad hoc duties commensurate with the position
Criteria
- Previous experience of supervising staff would be required for this role
- Must possess a responsible and methodical attitude to work
- Must be self-motivated, proactive, and flexible with regards to working hours
- Must always be open and honest and work with integrity
- Teamwork - Must be an effective and supportive member of a high performing team that proactively supports others to achieve the overall targets.
- PC Literate and able to use common computer packages and systems



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