Service Desk Analyst
6 days ago
Job Description Service Desk Analyst - French Speaking UK and Ireland Sysco are recruiting for a Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. Reporting to the Team Lead, Service Desk, this role acts as the first point of contact for internal Sysco users, offering level 1 support via phone, portal, chat, and handling non-critical escalations. You’ll log, troubleshoot, and resolve incidents or route them appropriately while maintaining high service quality and documentation. *This is a bilingual position where we are looking for fluent speaking/writing of English and French* Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives and uphold Sysco’s Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and standard network tools Ability to work remotely and as part of a team Familiarity with ITIL principles Education and Certifications Degree or equivalent experience preferred ITIL V4 / ITSM certification preferred AWS and Microsoft MCSE certifications are a plus Proficient in Microsoft Office365
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Band 3 Service Desk Officer
2 weeks ago
Ireland, United Kingdom Brook Street Full timeAre you experienced in Service Desk and Front-Line Incident Resolution and seeking a new role within the Public Sector? Brook Street (UK) Ltd is seeking a Band III Service Desk Officer for 6 months with the possibility of extension for our Public Sector client in East Belfast / Dundonald Our public sector client would like someone with at least one years'...
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Service Desk Team Leader
3 days ago
Ireland, United Kingdom Brook Street Full timeBrook Street Recruitment is working with our client in Ballyclare to recruit a Service Desk Team leader to join their busy Service Desk Team for a fixed term 12 month contract Principal Responsibilities - Day to day supervision of a team of service administration staff - organising staff rotas (planning shifts and ensuring holiday cover), conducting return...
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Helpdesk Analyst
2 weeks ago
Ireland, United Kingdom McGregor Boyall Full timeGlobal investment banking firm require a talented Service Desk Analyst to join their Belfast site - initially on a 6mth contract. Supporting c.20,000 users you must have previous large enterprise experience - please keep this in mind before applying. Althoughthe role is remote at the moment you will be required to work from Belfast site once able. Must have...
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Helpdesk Analyst
2 weeks ago
Ireland, United Kingdom Spring Technology Full timeLocation - Belfast 2-3 days a week onsite / hybrid working Duration - 12 months Rate - £170pd (inside ir35) Shift - Earliest start 06:00 am GMT / Latest finish time : 19:00 GMT Mon -Sun. Weekend shifts are skeleton coverage and rotate throughout the team meaning it comes round every 8-10 weeks at the minute. Job description: This role will be based in...
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Helpdesk Analyst
1 week ago
Ireland, United Kingdom McGregor Boyall Full timeDescription: This role will be based in Belfast supporting an Investment Bank globally, and you will be working in a dedicated team of Service Desk support analysts. You should to be able to demonstrate a willingness to learn quickly and understand the environment youare supporting. You will be supporting approximately 26000+ users with over 30000 desktops,...
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Business Analyst
1 day ago
Ireland, United Kingdom McGregor Boyall Full time**Belfast Business Analyst £600 per day** Business Analyst required to work on a new Greenfield project within Financial Services. The analyst must be comfortable taking the lead to drive projects forward as initially you will be the sole analyst whilst the team grows with workload. Main Skills required: - Business Analysis - JIRA as all requirements...
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Junior Analyst Graduate
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Ireland, United Kingdom Pareto Full time**Junior Analyst (Graduate)** **This is a relocation opportunity to Seville. You will receive paid accommodation for your training, relocation costs and travel paid for!** Sector: Software Our client, a multi-national giant within data and software, processes hundreds of millions of digital transactions every single year. Operating in almost 100 countries,...
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Senior Application Support Analyst
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Ireland, United Kingdom McGregor Boyall Full time**Senior Application Support Analyst - Belfast** A Global financial service provider is looking for a Senior Application Support Analyst to join their team in Belfast. This is a fantastic opportunity offering future career development, as well as a highly competitive compensation package with a great work/lifebalance of only 2 days per week in the...
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Senior Business Analyst
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Ireland, United Kingdom Trust In Soda Full time**Business Analyst** **Contract Length**: 6 Months + Extensions **Day Rate**: €400-450 Per day depending on experience **Location**: 100% Remote, but must be located Ireland and willing to travel to the office once a month **Start date**: ASAP Are you currently open to discussing new opportunities? I ask because I'm working on a project with a Fintech...
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Customer Service Advisor
3 days ago
Ireland, United Kingdom Experis LTD Full time**Customer Service Advisor - Belfast - 6 month contract Customer Service Advisor - Belfast - 6 month contract** The duration of the contract is **6 months initially**. The location of the role is **Belfast (hybrid remote working)**. The pay rate on offer is **£17 per hour** (via Umbrella agency). The client is a large telecoms company. **Job...