1st Line Service Desk

2 days ago


Coventry, United Kingdom BeTechnology Group Limited Full time

**Service Desk Engineer - Coventry - £27k**
**Role**: Service Desk Engineer
**Location**: Coventry
**Salary**: £27k DOE
I am looking for a 1st line Service desk engineer to join a thriving MSP in Coventry on a permanent basis. As the 1st line Service Desk engineer you will be tasked with providing remote and onsite support to 400 customers across the Midlands and the South ofthe UK, you will act as the first point of escalation and will escalate any problems to the 2nd and 3rd line engineers. This is an exciting time to get in with this company and not an opportunity to be missed

**Benefits**:
**25 Days Holiday + Bank
**Regular Social Events
**Paid for Vendor Qualifications
**Pension Scheme
**Onsite Parking
**Working with the latest technologies
**Role Responsibilities**:
**You will resolve issues that have been logged through the ticketing system & provide remote and onsite 1st line support to 400+ customers via the service desk
**You will ensure the issues are resolved and escalated to the 2nd and 3rd line engineers
**Shadow the senior engineers to progress and improve your technical knowledge
**Ensure clients receive timely and regular updates on all reported issues
**Ensure all documentation is completed and kept up to date
**Technical Skills from you**:
**Windows Server
**Windows 10
**Active Directory
**Exchange
**Office 365
**Hardware support

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.


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