Customer Service Executive

1 week ago

Ipswich, United Kingdom Brady Full time

**Company**
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin employing approximately 5,700 people in its worldwide businesses. Brady's fiscal 2022 sales were approximately $1.30 billion
**Job description**
We are looking for a Customer Service Executive to join our friendly in Ipswish. This role is a 10 months fixed term maternity cover.

Role Purpose:
To deliver exceptional, pro-active support to account managers, colleagues and customers to the best of your ability. Overall supporting growth, customer retention and aiding the business to achieve financial targets and goalsTo deliver exceptional, pro-active support to account managers, colleagues and customers to the best of your ability. Overall supporting growth, customer retention and aiding the business to achieve financial targets and goals.

Main responsibilities:

- First point of contact for incoming customer calls
- Communication to customers of order status (priority orders, delays etc.)
- Respond to customer queries tickets, updating internal system (Freshdesk)
- Order processing; badge, print and accessories
- Keying and processing of customer names/data lists
- Processing and reallocation of returned parcels
- Free of charge replacement orders
- Handling of customer complaints and investigation for corrective action
- Effectively working alongside the sales team providing support where required
- Credit note processing and reinvoicing where required
- Invoicing adhoc orders on a monthly basis where required
- Quotation and order management of all rush orders
- Login creation and technical support for Selfit Software
- Order amendments/changes i.e.; delivery addresses, quantity, PO numbers
- Supporting with visitor management to the site
- Account management of Interco customers
- Creation of customer sample packs and management of stock
- Updating and report running using the internal ERP system and internet systems

**Profile**

Skills and experience:

- Experience of a fast moving, pressured environment where speed and accuracy are imperative
- Process driven
- Forward thinking
- Positive, can-do approach
- Exceptional communication skills
- Strong sense of Customer Service
- Good telephone operating skills
- Excellent attention to detail and organisational skills
- Dedicated to supporting quality objectives and targets
- Timely execution of projects and initiatives
- In depth knowledge of reporting tools and databases

**We offer**
- Competitive Salary
- Comission Scheme
- Life Assurance
- Critical Illness Cover
- Health Cash Plan
- EAP scheme
- Cycle to Work Scheme
- Training and development opportunities
- 22 days annual leave rising to 26 with service
- Holiday Purchasing (up to 37.5 hours per year)
- 10 months fixed-term, maternity cover

**Contact

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