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Support Officer

2 weeks ago

StokeonTrent, United Kingdom HM Courts & Tribunal Service Full time

**General Information**:

- Salary
- £25,582
- Working Pattern
- Full Time, Part Time, Part Time/Job Share, Flexible Working
- Vacancy Approach
- External
- Location
- Stoke-on-Trent
- Region
- West Midlands
- Closing Date
- 19-Sep-2025
- Post Type
- Permanent
- Civil Service Grade
- AO
- Number of jobs available
- 10
- Reserve List
- 12 Months
- Job ID
- 9650

**Descriptions & requirements**:

- Job description

**Proud to serve. Proud to keep justice going.**
- Our Courts & Tribunals Service Centre (CTSC) Support Officers play a critical role providing excellent telephone and administrative support to court users. Our training programme provides a structured yet flexible approach to building the skills required to perform this vital role.

**About us**
- HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. CTSCs provide telephone, assisted digital, case progression and court hearing support. They deliver a consistent national service which enables cases to move through to conclusion smoothly.
- Our roles support our court users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

**Your role**
- The CTSCs deliver their services through several Jurisdictions known as service lines. These include Social Service & Child Support, Family Public Law, Probate, Crime, Immigration & Asylum, Divorce, Online Civil Money Claims, the Single Justice Service (non-imprisonable offences e.g., no TV license / car tax), and supporting audio video hearings.- You need to be a confident communicator with the self-assurance to liaise with members of the public regarding complex and sensitive matters in a calm and professional manner. Customers calling the CTSCs are often in a difficult and stressful situation and tfore great importance is placed on handling calls with empathy and understanding.
- This is a fast-paced position that requires attention to detail, the ability to multi-task and deal with each customer as an individual whilst managing your time effectively. You will need to be resilient, keen to learn, and have the IT skills to adapt to new systems and technologies, as we’re constantly investing in digital solutions to improve the way we deliver justice.

**Your skills and experience**

With a friendly and approachable manner, you’ll have good written and verbal communication skills with a desire to deliver proactive and effective support to customers. You’ll have great attention to detail, able to enter information into our database accurately and efficiently, and able and adapt to using various software packages. You’ll enjoy organising your time, prioritising efficiently and multi-tasking in a busy environment.

**For a full job description, please read supporting document included below before applying.**

**Further details**- Non-contractual hybrid working is currently available. Hybrid working arrangements will be determined by the business and are relative to particular service lines and will only be available when it has been established that delivering the service from home can be done effectively. We cannot facilitate requests for a particular work from home/working in the office schedule.

**Training**
- T is a 1-week induction that is full time but can be worked from home, following this a full-time 6-week training academy will commence, this is office based / in person.

**Occasional travel to other courts**

For this post, occasional travel across National Services may be required.

**Skilled Worker Visa**

The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria.

**Application Process**
- Additional Information

**Working Arrangements & Further Information**

For current MoJ employees, your base location will need to be changed to the nearest viable office (to your home postcode), either at a HQ building, JCC or JSO within the National Office Network and moved its location’s respective pay scale (any legacy arrangements/locations will need to be amended).

**Flexible working hours**

**Benefits**

The MoJ offers a range of benefits:
**Annual Leave**

Annual leave is 25 days on appointment and will increase to 30 days after five years’ service.

T is also a sche