Integrated Support Service

We have an exciting opportunity for a Caseworker (known internally as an Integrated Support Service
- Perpetrator Link Worker) working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you

**County/Borough**
- Staffordshire

**Office location**
- Stafford or Stoke office

**Full time/Part time**
- Full time

**Hours per week**
- 37.5

**Work schedule**
- Monday to Friday, 7.5hrs per day

**Basic Salary**
- £26,830.20 per annum

**Contract type**
- Permanent

**DBS required?**
- Enhanced

**Police vetting required?**
- Yes

**Closing Date**
- 07/10/2025

**Ref No**
- 6360

**What we offer**:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

- **Flexible Working Options**: Including hybrid working.
- **Generous Annual Leave**: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- **Birthday Leave**: An extra day off for your birthday.
- **Pension Plan**: 5% employer contribution.
- **Enhanced Allowances**: Enhanced sick pay, maternity, and paternity payments.
- **Exclusive Discounts**: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- **Financial Wellbeing**: Access to our financial wellbeing hub and salary-deducted finance.
- **Wellbeing Support**: Employee assistance programme and wellbeing support.
- **Inclusive Networks**: Access to EDI networks and colleague cafes.
- **Sustainable Travel**: Cycle to work scheme and season ticket loans.
- **Career Development**: Ongoing training and support with opportunities for career progression.

**About the role**:
This role is based in either our Stafford or Stoke on Trent office, but will operate across Staffordshire and Stoke-on-Trent. Travel is expected; as is providing victim support in person, usually at VS offices or at community venues.

As an ISS you will be:

- the link worker between the behaviour change service and the victim service;
- ensuring risk information is shared appropriately and used to inform internal and external actions;
- communicating between the two services; exchanging referrals and information; contacting victims and liaising with them
- delivering support to victims during programme intervention and beyond, where necessary, holding a caseload and providing direct support to partners/ex partners in accordance with their wishes and needs;
- ensuring partner agencies are aware of the integrated service and have due regard to its purpose
- delivering partner training and/or awareness sessions for enhancing relationships with partners and other stakeholders.

Please see attached Job Description and Person Specification for further details.

**About Us**:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.