Sales & Service Co-ordinator

2 weeks ago

Skipton, United Kingdom Tailor Made LTD Full time

**Role: Sales & Service Co-ordinator**
**Salary: up to £35,000 per annum**
**Location: Skipton**

**Hours: Monday - Thursday 8:30-5pm and Friday 8:30am -2pm**

Tailor made are excited to be working with a well-established family-owned business in Skipton. We are looking for an experienced Sales & Service Co-ordinator their sales team.

You will be responsible for the co-ordination and support of our external Service Engineers as well as being the first point of contact to new and existing customers. This is an excellent opportunity for a someone who has experience working with engineers and has strong customer service skills.

**The role**:

- To co-ordinate the activities of the external Service Engineers
- Be the first point of contact for customers
- Manage customer relationships through the use of a CRM and ERP system
- Discuss, provide advice, and up-sell to customers on the products and services
- Generate and follow up leads, issue quotations and liaise with new and existing customers
- Manage customer orders through receipt, acknowledgement, processing, invoicing and follow up
- Maintain required company records and data in conjunction with accounts for auditing as well as our obligations under ISO
- Maintain a weekly plan for each Service Engineer
- Maintain customer records of the Service Engineers activity using CRM & ERP systems
- Action activities required following a service visit
- Obtain purchase order cover for service work
- Invoice parts and labour following service visits
- Sell and administer preventative maintenance agreements and renewals

**You will**:

- A forward-thinking approach, with the ability to assist with, improve and adapt to changes in work practices
- A customer centric approach, and outgoing demeanour
- A proven ability to develop business relationships and improve customer relations
- An ability to cope well under pressure and deal with difficult situations/unhappy customers
- An excellent approach to team working, a strong desire to share knowledge and build shared skills within the team and around the business
- Good verbal and written communication skills and good organisational skills with attention to detail
- Good working knowledge of computers systems including Microsoft office

**For more Information contact Charlotte Sinar**

**By submitting your CV to Tailor Made Sourcing Ltd you are consenting to Tailor Made Sourcing Ltd providing you with recruitment services as an agency defined under the Employment Agencies Act 1973 and authorising Tailor Made Sourcing Ltd to work seek on your behalf. You are consenting to your CV being forwarded to clients via electronic mail. You are also giving your consent to your personal data being included on a computerised database and its use in order to secure employment.**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

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