Wedding Co-ordinator

Do you want to be part of an award-winning business and join an amazing team?

Nestled away in 250 acres of breathtaking countryside, Thornton Hall Weddings is part of the larger Thornton Hall Country Park which is an award-winning visitor attraction based on the border of Yorkshire and Lancashire. We are a farm park attraction and event venue hosting spectacular themed events, quad biking, birthday parties, camping, weddings, corporate events, and live entertainment - not to mention award-winning Christmas and Halloween experiences.

As we expand we are looking for new team members to join us in our growth and there couldn't be a better time to join us

**We are currently looking for a Wedding Co-ordinator to join the Thornton family.**

The **Wedding Co-ordinator** role has integrated responsibilities, and will involve:

- Assisting with wedding and event set up.
- Respond to enquiries, answer calls & follow up leads in connection with weddings, cooperate, and unique events.
- Meet, greet, and liaise with customers offering venue show-around appointments for weddings and events.
- Create bespoke quotes for customers based on their exact needs.
- Raise contracts and payment schedules. Ensuring couples' finances and invoicing are managed effectively.
- Meet with booked couples to discuss their wedding requirements and create detailed function sheets.
- Organise and communicate with all departments regarding upcoming events and show round appointments.
- Follow up from show-around appointments supplying any relevant information and next steps.
- Operationally managing the day of a wedding from the morning until the evening party is in full swing according to the detailed event schedule of the day.
- Completing post-event feedback after every event.
- Respond to enquiries, answer calls & follow up leads in connection with weddings and events ensuring all enquiries are actioned daily.
- Manage an online booking system making appointments easy and accessible.
- Assisting managers in setting up events and closing, taking overall responsibility when covering holidays and other periods when managers are not available.
- Completing a hand-over to the bar supervisor at the end of the shift.
- Responsible for the cleanliness of wedding areas ensuring that all requirements (both statutory and Company) are met in relation to Health & Safety.
- Sending out regular surveys and analysing feedback ensuring a high level of customer service.
- Sending clients off-boarding packs and maintaining wedding relationships with couples after their wedding date - First Christmas, first anniversary, etc.
- Create and send regular newsletters offering to upsell items /special offers.
- Manage key external suppliers to ensure the successful delivery of weddings.
- Requesting & ensuring supplier documents are kept up to date and on file. E.g., public liability insurance, food hygiene, etc.
- Ensure event finances and invoicing are managed effectively.
- Working alongside marketing to suggest ideas and content for our social media plan, including reels, stories, posts, etc.
- Create blog posts for our website.
- Organise and manage styled shoots for marketing purposes.
- Manage online profiles and third-party listings.
- Ensure website pages are current and in date.
- Help plan and organise wedding open days and events.
- Help within other departments of the park based on couples’ requirements. For example, Glamping, champagne bar, etc)
- Liaising with various suppliers to ensure the best prices and deals are provided to maximize profit.
- Take part in meetings addressing any areas of concern or improvements as well as any general housekeeping.

**Skills required.**
- Knowledge of the wedding & hospitality industry would be beneficial but not essential. We will support you with a full training plan.
- Excellent organisational skills with attention to the smallest detail.
- Excellent communication skills with the ability to provide clients with assurance, in a calm and confident manner, during pressurised times.
- Engaging with customers, creating unforgettable day/night.
- Confident - Toastmaster.
- Strong organisational skills
- Excellent interpersonal skills, with a passion for running bespoke weddings in a beautiful & unique venue.
- As a small team someone who is happy being “hands-on” with flexibility in your working week to ensure a positive guest experience.
- You will have high standards & genuinely want to make guests smile by delivering faultless service.
- You will have a key interest in weddings and events and can demonstrate knowledge of current market trends.
- To maintain a professional standard of dress and appearance, in line with company standards
- Attend any training sessions as requested and adhere to company policies.

**You will receive**:

- Be part of a family team who work together to achieve great things.
- Receive free family entry into the farm park throughout the year.
- Discounted tickets to our award