Coordinator, People Operations

**About Us**:
DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A financial system that enables workers to access their earned pay when they need it. We believe that money should move faster and smoother between employer and employee, between merchant and shopper, between financial institution and customer.

We are a mission-driven company hyper-focused on designing technology that can build a better financial system and future. It's no wonder that we are growing at an extraordinary pace. Now we are looking for people who are as passionate as we are about reimagining how money moves. If you're willing to define new rules, change systems and lives, come join us at DailyPay.

**The Role**:
We are looking for a People Operations Coordinator who thrives on delighting DailyPay's best assets - our employees. The People Operations Coordinator has a customer-first mindset who likes to problem solve and help others by resolving inquiries in a prompt, accurate, and empathetic manner - every time. You like to ask probing questions to fully understand inquiries and leverage all of your available resources to communicate effectively and accurately. You are also a curious individual who is passionate about process improvement and can create and design business processes with a high attention to detail and accuracy. Time sensitivity and prioritization is important to you and you pride yourself on your ability to be efficient and responsive. This role sits within a People Operations team of Business Partners and Coordinators located in our New York office.

**How You Will Make an Impact**:

- Timely resolution of basic employment related inquiries providing efficient and effective service to DailyPay employees
- Exceptional data entry and integrity efforts supported by reconciliation and validation that result in accurate employment records
- Coordinate all aspects of the people operations portion of the onboarding process; ensure ongoing communication across the enterprise and where appropriate lead efforts to ensure a successful experience
- Provide administrative support throughout the employee lifecycle for all employees; supporting onboarding & offboarding process
- Serve as point of contact for basic people related requests, manage distribution lists and ensuring accuracy of HR system updates, policies, and all related people operations intranet content
- Analyze problems and formulate solutions through research and investigation
- Create, maintain, and update thorough process documentation, SOPs, internal channels, making sure data is stored accurately and securely
- Have a bias for action, excellent attention to detail and relentless commitment to follow-through
- Partner with the People Operations Team on various ad hoc projects and where areas of opportunity are identified
- Work as part of a team to build a workplace which reflects DailyPay's values, mission, and vision, including partnership with the Talent, Legal, and People Operations team
- Be mentored and developed to take on larger duties such as exit interviews, conducting new hire orientation, assisting in the annual performance process and talent management processes and administering the system, learn how to interpret and use data for strategic decisions and organizational change.

**What You Bring to The Team**:

- Bachelor's degree (preferably in a related field)
- 1+ years of HR experience
- Exceptional communication skills to provide appropriate and timely updates to team members and business leaders, attention to detail, great organization and prioritization skills, high sense of urgency and responsiveness, all while juggling multiple critical requests
- A high level of integrity and discretion in handling confidential information, and professionalism
- A high comfort level with reviewing data, metrics, reporting, and identifying patterns is required
- Authentic care for our employees and for what we do
- Must be a proven self-starter and be able to effectively manage multiple projects

**Nice to Haves**:

- Experience with HR life Cycle

DailyPay does not accept and will not review unsolicited resumes from search firms.

DailyPay is committed to fostering an inclusive, equitable culture of belonging, grounded in empathy and respect, which values openness to opinions, awareness of lived experiences, fair treatment and access for all. We strive to build and develop diverse teams to create an organisation where innovation thrives, where the full potential of each person is engaged, and their views, beliefs and values are integrated into our ways of working.