Private Enquiry Coordinator

3 days ago

London, United Kingdom Bank Partners Full time

**Job title**:Private Enquiry Coordinator

**Department**: Marketing

**Band**: 4

**Hours**: 3-5 days per week (22.5 - 37.5 hours per week); work pattern 9am - 5pm Monday to Friday but some flexibility can be offered. Role is for one month with possibility of extension.

**Responsible to**: Head of Marketing

**Accountable to**: Associate Director of Marketing and Communications

**Location**:
Moorfield's Eye Hospital is in central London, which is easily accessible to get to by tube, bus and by train, Kings cross station and Euston station are all a short bus ride away If you are driving you are limited to parking around the hospital but there are some meter parking and privately operated car parks, so don’t you worry if you hold a blue badge or are driving a holder of a blue badge, you are able to park in the designated disabled bays just outside the hospital in City Road.

**Main Responsibilities**:
To handle all enquiries in line with the published procedures and protocols at all times, including:

- Provide an effective, efficient, customer friendly service to the patients and referrers
- Appoint, cancel and rearrange appointments accurately and as required using an electronic booking system
- When required, to ensure there are letters of guarantee or appropriate patient finance arrangements are in place
- Send out all appropriate information and materials to callers after the call has finished
- Record the required information from each enquiry accurately and according to standard operating procedures
- Follow up enquiries as required

To support the processing of referrals from the OPERA digital system which facilitates referrals from optometrists

To support managers in developing and delivering enquiry analysis reports

To liaise with the consultants’ Practice Managers regarding outpatient appointments and operational matters related to their clinics

**Education/ Qualification**:

- GCSE grade C or above equivalent in English and Math's

**Experience and Knowledge**:

- experience in working with the public in a customer focused environment
- Experience of working within a similar role within the private healthcare or other commercial sector

**Essential Skills required**:

- Excellent customer service skills
- Team player
- Good communication skills
- Organisation skills

**You will need to be**:

- Welcoming and friendly
- Able to work as part of a team but also using your initiative
- Able to work well with different types of people
- Able to follow instructions and procedures accordingly
- calm and understanding towards patients

**Benefits**
- weekly pay
- competitive pay rates
- Access to the learning & Development department and internal courses
- Blue light card

  • Private Events Coordinator

    2 weeks ago

    London, United Kingdom The Arts Club - Private Events Full time

    Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs - celebrating its’ 160 anniversary this year - and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for...

  • New Patient Enquiry Coordinator

    3 days ago

    London, United Kingdom Psymplicity Healthcare Full time

    Are you someone who is passionate about helping others? Here at Psymplicity an exciting opportunity has arisen within our New Patient Enquiries Team. **Job Profile** We are looking for an enthusiastic, highly motivated New Patient Enquiry Coordinator to work in our dynamic and friendly New Patient Enquiry team. You will play a crucial role in liaising...

  • Digital Marketing Coordinator at Private Equity Insights

    1 day ago

    London, United Kingdom Private Equity Insights Full time

    Digital Marketing Coordinator at Private Equity InsightsJoin to apply for the Digital Marketing Coordinator at Private Equity Insights role at Private Equity InsightsDigital Marketing Coordinator at Private Equity Insights8 months ago Be among the first 25 applicantsJoin to apply for the Digital Marketing Coordinator at Private Equity Insights role at...

  • Sales Coordinator

    3 days ago

    London, United Kingdom Auriens Full time

    **Enquiries and Onboarding Coordinator - Draycott Nursing & Care** **About Draycott Nursing & Care** This is an exciting time to be joining Draycott Nursing & Care as we focus on our growth and expansion in delivering world class Nursing and Care. You will have a chance to work alongside the gold standard in Registered Nurses and Carers. Our daily and...

  • Private Events Executive

    5 days ago

    London, United Kingdom The Arts Club - Private Events Full time

    Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs - celebrating its’ 160 anniversary this year - and home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for...

  • Sales Enquiry Coordinator

    2 weeks ago

    London, United Kingdom Global Insight Conferences Full time

    **Sales Enquiry Coordinator** **Location**: 5 days in the office, Southwark/London Bridge, London **Employment Type**: Full-time **Salary**: 24-28K Basic dependent on experience + Uncapped Commission + Performance Bonus Do you thrive on turning potential warm leads into satisfied delegates? Are you passionate about sales and marketing in the dynamic world...

  • Cosmetic Surgery Enquiry Coordinator

    7 days ago

    London, United Kingdom Aesthetics Talent Full time

    Prestigious Central London aesthetic/cosmetic surgery business are looking for a sales focused Enquiry Coordinator to manage all incoming new client enquiries concerning non-surgical treatments, converting these into treatments. The business caters for a high-profile clientele and as such are looking for someone well-presented with solid experience and love...

  • Enquiry Executive

    2 weeks ago

    London, United Kingdom Kingswood Group Full time

    Kingswood Group are supporting a growing healthcare business based in London with the recruitment of an Enquiry Executive. This role is to start asap and is available on a temporary to permanent basis. Working in rewarding and supportive environment, this position is responsible for managing the enquiries into the business. **Duties will include;** -...

  • Part-Time Enquiry Advisor – Private Hospital

    2 weeks ago

    Greater London, United Kingdom The Hospital of St John and St Elizabeth Full time

    A leading charitable private hospital in Greater London seeks a dynamic New Enquiry Advisor to handle calls from patients and insurers. The role requires proven sales experience, excellent interpersonal skills, and a compassionate nature. You will ensure prompt responses to enquiries and strive to exceed KPIs, making a direct impact on patient journeys. This...

  • Private Sale Coordinator

    7 days ago

    City Of London, United Kingdom Sotheby's Full time

    About Sotheby's Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Sotheby’s promotes access to and ownership of exceptional art and luxury objects through auctions and buy‑now channels including private sales, e‑commerce and retail. Our trusted global marketplace is supported by an industry‑leading technology...