Sales Coordinator

**Enquiries and Onboarding Coordinator - Draycott Nursing & Care**

**About Draycott Nursing & Care**

This is an exciting time to be joining Draycott Nursing & Care as we focus on our growth and expansion in delivering world class Nursing and Care.

You will have a chance to work alongside the gold standard in Registered Nurses and Carers. Our daily and live-in care enables our clients to remain in their own home whilst being cared for by professional and highly trained Carers and Registered Nurses.

For over 20 years Draycott Nursing and Care has been recognised by doctors, consultants and clients for exceptionally high professional standards and 24/7 support. Now driving an exciting partnership to provide on-site healthcare within a unique new complex of 5-star luxury London apartments.

**About you and the Role**

This role will guide our clients and be the main point of contact as they are onboarded with Draycott Nursing and Care. This role will also assist the Business Development Manager as we aim to expand the company’s current markets by researching markets, identifying new business opportunities and assisting with creating strategies to enhance our reach.

At Draycott it is of the upmost importance to maintain and build on the relationships with healthcare partners such as GP’s / Hospitals /other health care professionals and stakeholders to see how we can work more closely together and support their care requirements; this will be done in conjunction with the Business Development Manager

**Sales & Marketing Activities**
- Answering and directing calls to relevant team member if required
- Taking care and nurse enquiries from clients and next of kin
- Promoting and selling services to prospective clients
- Reach out to customer leads through cold calling
- Ability to analyse key data
- Liaising between the Clinical Nurse Manager and Care Coordinators to arrange care and nurse liaison visits
- Updating and recording enquiry data spreadsheet
- Sending paperwork/contract as required
- Attending daily 9.30am and 4:30pm meetings to give team update on enquiries progress

**Responsibilities**
- Identifying new business opportunities, including new markets, new clients, new partnerships or new products and services
- Developing and maintaining relationships with business stakeholders, including clients, partners or vendors
- Building/sending financial quotes to clients
- Conducting periodic market research and analysis
- Managing and coordinating the activities for the Business Development Manager
- Offering after-sales support to customers. Building relationships with new clients, gauging their needs and developing proposals to address these needs
- Maintaining and developing relationships with current clients
- Be the enquiries lead and primary point of contact for all prospective clients and Local Authorities, negotiating fees and placement terms to meet business needs
- Manage the onboarding process and ensure that all prospective clients receive appropriate assessments, services and provision, confirming whether their needs can be suitably met and signing off final care package
- Possessing a strong understanding of the company’s products, the competition in the industry and positioning
- Maintain sound knowledge of relevant legislation and practice standards, ensuring that procedures remain compliant, and stakeholders are well informed where required

**Qualifications & Experience**
- At least 1-year prior experience in a similar commercial / sales and marketing support role
- A strong communicator with outstanding interpersonal skills to liaise with clients and stakeholders at all levels
- Experience in Social Care would be advantageous, but a demonstrable desire to expand knowledge and experience into the domiciliary sector is essential
- Desirable is to have clinical knowledge
- Excellent inter-personal skills: clear and articulate in both verbal and written communication with the ability to build strong relationships
- Confident in talking to customers at a technical level in a sales capacity