Membership Support Officer
3 days ago
**Membership Support Officer - 35 hours per week**
The College supports hybrid working practices including working from home, however, regular attendance at meetings in Glasgow city centre would also be a requirement of the role.
**About Us**
We are looking for a Membership Support Officer to join our Membership and Engagement team.
The Royal College of Physicians and Surgeons of Glasgow is a worldwide community of inspiring health professionals working together to advance the profession and improve patient care. Together we’re a force for good, determined to make a positive difference, and passionate about speaking up for the profession.
Our community is made up of the expertise and experience of our 15,000+ outstanding, hardworking members, supported by over 100 College staff.
**The Role**
Reporting to the Membership Support Manager, the Membership Support Officer will communicate with members to deliver a first-class, high value experience through a range of advice and support services, by supporting new members with the joining process, understanding individual member needs, signposting relevant products and services and effectively supporting members who are considering leaving.
S/he will be a highly effective communicator and knowledgeable on the career pathways and membership benefits for clinicians at all career stages.
S/he will also have a close working relationship with the other teams across the College providing seamless and effortless customer service for members and prospective members.
**About You**
- Demonstrable track record of delivering great customer service
- Strong oral and written communication skills
- Strong interpersonal & influencing skills
- Track record of working to targets/KPIs
- Experience working in a customer/member support role
- Experience building and maintaining relationships, driving engagement and retention and cross-selling/signposting
- Good planning and organisational skills including attention to detail
- Experience with CRM databases
- Excellent IT skills including the use of databases and Microsoft Office
- Evidence of good and effective team working
- Knowledge of digital communication channels e.g. Facebook and Twitter
- Knowledge of survey monkey or equivalent software package
- Knowledge of General Data Protection Regulations (GDPR)
- Discretion and sensitivity are essential
- A degree level qualification or minimum 12 months experience in a similar role
As well as a competitive salary we off the following benefits:
- 40 days holiday
- Pension
- Life assurance benefit
- Enhanced sick pay, maternity, paternity and adoption pay
- Wellbeing benefit
- Cycle to work scheme
Application is by covering letter, CV and Equal Opportunities Monitoring form (available from our website).
**A Charity Registered in Scotland: Charity Registration Number SC000847**
**Job Types**: Full-time, Permanent
**Salary**: £23,466.30 per year
Additional pay:
- Performance bonus
**Benefits**:
- Company pension
- Cycle to work scheme
- Gym membership
- Life insurance
- Sick pay
- Wellness programmes
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Lanarkshire, South Lanarkshire: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer/member support: 1 year (required)
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