Quality Assurance Team Member

**Details**:
**Reference number**:

- 437327

**Salary**:

- £38,105
- In addition once the role holder has completed their probationary period (usually 6 months) they will become eligible to receive a pay premium allowance of £2,858 per annum. This pay premium allowance is non contractual and non pensionable.
- A Civil Service Pension with an employer contribution of 28.97%

GBP

**Job grade**:

- Higher Executive Officer- Level 3 (Equivalent Grade Level HEO)

** Contract type**:

- Permanent

** Business area**:

- IBCA - Operations

** Type of role**:

- Operational Delivery

** Working pattern**:

- Flexible working, Full-time, Part-time

** Number of jobs available**:

- 2

**Contents**:

- Location
- About the job
- Benefits
- Things you need to know

** Location**:

- Glasgow

** About the job**:
** Job summary**:

- The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body set up, at unprecedented pace, to administer compensation to people whose lives have been impacted by the infected blood scandal.
- IBCA will ensure payment is made in recognition of the wrongs experienced by those who have been infected by HIV, Hepatitis B or C, as well as those who love and care for them. They have been frustrated and distressed by the delays in achieving proper recognition, and we must help put this right.
- We are committed to putting the infected and affected blood community at the centre of every decision we make and every step we take to build our organisation to deliver compensation payments.
- **IBCA employees will be public servants. If successful in this role you will be appointed directly into IBCA, on IBCA terms and conditions as a public servant.**
- **Successful applicants will join the Civil Service Pension Scheme.**
- Please note that the mission of IBCA means that it is likely to be operational for a period of approximately 5 to 7 years. When IBCA’s work begins to wind down, IBCA employees will receive support and practical guidance to find a new role, whether in the Civil Service, another Arms Length Body (ALB), or an external employer.

** Job description**:

- _ Are you driven and ready for an opportunity to make a real impact?_
- This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion. Opportunities to move to the new Infected Blood Compensation Authority (IBCA).
- The Quality Assurance team member role is a demanding but incredibly rewarding role which carries a high level of responsibility but also brings with it great variety and the opportunity to make a difference to the service we provide to people whose lives have been impacted by infected blood across the UK.
- This role will suit someone who is curious, able to work with discretion, possess sound judgement and can critically assess information. Our case managers will be responsible for managing caseloads, gathering, and assimilating large volumes of information on a customer’s behalf.
- Your role will be to ensure that not only the correct processes and procedures have been followed, but that between them, the case manager, and the clinical assessor, have advocated as required on the customers behalf and have delivered a service IBCA can be proud of.
- **Responsibilities**
- The IBCA’s primary objective is to pay and support people who are eligible for compensation accurately, accessibly, securely and speedily.
- You will be responsible for:

- Supporting the implementation of a quality approach to continuously drive and improve business performance, quality, and customer experience;
- High level assurance of quality results and feeding back standards;
- Monitoring performance using key analytical data and feedback;
- Driving accuracy to contribute to an excellent quality culture amongst our people and leaders;- All Quality Assurance Team members will be expected to;- Complete initial Claims Manager training and maintain currency through relevant CPD;
- Act in Claims manager capacity as demand dictates.** Person specification**:

- _ Essential Criteria_
- You will have the following skills, knowledge, and experience:

- Proven record of operating in a continuous improvement model, looking past ‘black & white’ instructions, and doing what is right for the individual customer;
- Strong collaboration and influencing skills;
- Proven record of utilising quality tools and systems and a strong coaching ethos and background;
- Experience of delivering excellent customer service in a high-profile pressurised environment.

** Additional information**:

- For the first 8 weeks there will be a requirement for you to be based on site full time for training and consolidation. Following this, you will be expected to work from the office 80% of the time, flexible working available.

** Benefits**:

- Alongside your salary of £38,105, Infected Blood Compensation Authority contributes £11,039 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefi