Quality Assurance Coordinator

4 days ago

Glasgow, United Kingdom Scottish Friendly Full time

Scottish Friendly have an excellent opportunity for a Quality Assurance Coordinator to join our growing team on a 1 year fixed term contract. This role will be a hybrid role with 2 days in our Glasgow office.

**Hours**

35 hours per week, 9am to 5pm, Monday to Friday (with part-time options)

No weekend work.

**Location**

Scottish Friendly offices are based in Glasgow City Centre, and close to great transport links including Glasgow Central and Glasgow Queen Street train stations. We are also able to offer reduced car parking close to the office.

**Our history**

Scottish Friendly is one of the most progressive mutual life insurance offices in the UK with 160 years’ worth of history in the financial services market. We have a strong, clear culture based on our values of our people, our customers, and our future.

We live up to the name of Scottish Friendly - we are a small friendly office with approx. 240 colleagues, where we work as a team to support and bring out the best in each other.

Established in 1862, we are the last mutual in Scotland with assets worth more than £5.3 billion and various awards. Even although we are part of some big players in the Finance sector, we have a low turnover of colleagues and many of the team have long service with us. In 2021, our colleagues created our Values that we live by daily.

**The role**

Life, Pension, and investment knowledge

Must have financial service/ mutual experience

Reviewing customer service delivery processes and ensuring they meet required and documented standards

Testing key controls within customer delivery processes are being operated as designed and are delivering the desired customer outcomes

Identifying and recommending process and control improvements to help drive quality

Performing trend analysis and reporting to management

Has experience in, and be comfortable with, reviewing and checking the work of other colleagues

Aspirations to become Supervisor/ Team Leader

Demonstrates a desire to help drive improvement and deliver great outcomes for SF's customers

Possesses confidence to engage with a variety of stakeholders, including CS team leaders and managers

A strong attention to detail and focus on accuracy

**Why choose us**

25 days holiday with the option to buy and sell more (increases with long service

No weekend work and 8 public holidays

Dress for your day policy

Company social events

10% company pension contribution

Hybrid working - option to work between home and office

Discounts at high street and online shops

Cycle to work and travel loans available for all colleagues

Free daily fruit, tea and coffee in office

Subsidised soft drinks

Colleague recognition scheme

Wellbeing support including the following:

- Free private health care (additional family member options)
- Employee Assistance Programme 24 hours a day, 365 days of the year
- Telephone and online counselling
- Mental health support
- Free stress, bereavement, and financial confidential support

**Next steps**

Everyone is treated as an individual, and we will take the time to understand your needs and support with career progression.

We look forward to hearing from you soon

**Job Types**: Full-time, Fixed term contract

**Salary**: Up to £29,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Flexitime
- Life insurance
- Private medical insurance
- Referral programme
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Quality assurance: 1 year (required)

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