Assurance Coordinator

**Role OVO-View**:
**Location**: Hub based Bristol or Glasgow _(But you have the flexibility to work wherever suits you best)_
**Team**: Energy Solutions
**Salary banding**: £29,980 - £32,000
**Experience**: Expert
**Working pattern**:Full-Time
**Reporting to**:Manager - Central Services
**Sponsorship**: Unfortunately we are unable to offer sponsorship for this role.
**This role in 3 words**:Improvement, Quality, Change
**Top 3 qualities for this role**: Organisation, Analytical, Proactive

***Everyone belongs at OVO**:
At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

***Teamworking for the planet**:
Everything we do here spins around Plan Zero. So, naturally, the team you'll be joining plays a gigantic role in making that happen. Here's how:
This role sits in the quality assurance team within OVO Energy Solutions, where we install energy efficiency measures in domestic properties through commercial contracts secured with social housing providers and other partnerships.

***This role in a nutshell**:
These contracts cover the installation of external wall insulation, central heating systems and renewable energy solutions alongside associated works.

***Your key outcomes will be**:

- Quality Monitoring - Monitor adherence to procedures through regular checks on business practices. Support the business in maintaining records relating to risk and change management
- Document Management - Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes.
- Process Creation - Development of process maps and supporting documentation
- Quality Management System Support - Support the business in maintaining the Quality Management System and external certifications to a high standard.
- Project Compliance - Provide review and guidance on compliance requirements to new initiatives coming into the business. This includes construction compliance like PAS 2030/2035, Energy efficiency funding like ECO and general laws and regulations like General Data Protection Regulations.
- Customer Service - Support Assurance team in handling customer calls and complaints when required (to cover absence/annual leave)
- Provide support to the Assurance Manager as and when required.

***You'll be a successful Assurance Coordinator here at OVO if you have**:

- Experience and knowledge in trend analysis and continuous improvement.
- Experience in creating process maps and process documentation
- High standard of skills and experience in effective problem solving.
- Experience of building strong networks and managing third party relationships.
- Experience in completing quality checks/audits
- Strong IT skills specifically in spreadsheets with ability to create reporting and conduct trend analysis.
- Strong communication and presentation skills
- Ability to work well on own initiative and as part of team
- Attention to detail
- Self-motivated and assertive
- _Desirable but not essential_ - Good understanding of regulatory/legal requirements relating to the installation of energy efficiency measures and associated funding mechanisms.
- _Desirable but not essential _- knowledge and understanding of the installation of energy efficiency measures, particularly External Wall Insulation, Cavity Wall Insulation, Underfloor Insulation, Boilers, and Heating Controls & renewables.
- _Desirable but not essential _- Knowledge and understanding of the installation of energy efficiency measures and associated regulatory and legal requirements, particularly the Energy Company Obligation and PAS 2030.

***Let's talk about what's in it for you**:
We'll pay you between £29,980 and £32,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You'll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal.

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO and there's flex pay. It's an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here's a taster of what's on offer:
For starters, you'll get 34 days of holiday (including bank holidays).

**For your health**
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

**For your wellbeing**
With gym me