Customer Marketing Executive

**The Role**

We are looking for a detail-oriented and proactive Customer Marketing Executive to join our Customer Marketing team.

This permanent full time position, is based from our office in Harrogate, Yorkshire. Reporting to the Customer Marketing Manager to support the delivery of outstanding in-store customer experience with a key focus on our NEOM Wellbeing Hubs (retail stores).

This role will support across window displays, in-store Visual Merchandising (VM), Point of Sale (POS) print, store events, roadshows and with local digital marketing to drive footfall and awareness. While also supporting across the whole Customer Marketing team with all marketing-related projects and administrative tasks, including finance administration to support the monthly budgeting process.

This role requires excellent organisational skills, attention to detail, and the ability to work collaboratively with different departments.

Due to the nature of this role supporting with customer marketing across stores, we are looking for someone who has a valid drivers licence. Someone who has access to a vehicle is desirable.

**Why NEOM Wellbeing?**

At NEOM Wellbeing, we’re more than just a company—we’re a movement. Our mission is to supercharge the wellbeing of our communities and our planet, to leave both in a better place. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and 60% staff discount

**What You Will Do**
- Assist in the planning, execution, and optimisation of marketing campaigns across various retail, wholesale and e-tail channels.
- Work closely with the Customer Marketing team to ensure marketing activity effectively aligns with the wider NEOM Brand strategy and reaches the target consumers, in both our owned and partner channels, in a timely and accurate manner.
- You will support the Commercial team with their department goals, collaborating with the sales teams to develop brand and sales enhancing activations, supported by the wider senior Customer Marketing team.
- Handle all finance administration for the Customer Marketing department, including budget tracking and managing purchase orders (POs) and invoices.
- Order products for marketing activities
- Coordinate with suppliers on various projects, including locating stock and managing printed materials.
- Support the implementation of VM guidelines and POS toolkits for physical and digital brand representation.
- Collaborate with the Creative and Commercial teams on marketing materials and calendar adherence.
- Assist with production requests, liaising with designers and production suppliers for digital banners, product page assets, and more.
- Organise and promote regional events, liaising with social media and CRM teams.
- Conduct market research and compile wrap-up reports.
- Provide general administrative support, including handling customer orders and preparing reports.
- Travel occasionally to events and store launches, carrying supplies as needed.

**Requirements**:

- Minimum 1 year’s Marketing experience, ideally looking for Marketing or agency background
- Valid car driving license. Someone with access to a vehicle is desirable.
- Passion for physical retail
- Good eye for design, visual merchandising and window display
- Excellent attention to detail
- Experience with finance administration and budget management
- Extremely well organised, multitasking skills and methodical
- Excellent communication and interpersonal skills
- Ability to work collaboratively with cross-functional teams
- Project management, print and production management experience would be an advantage
- Have proficient computer skills in Outlook, Excel, PowerPoint, and Word
- Shopper mindset - ability to empathise with the shopper and channel the shopper insights to the briefing and marketing activation plans

**Benefits**
- TIME TO CHILL - 25 days holiday plus bank holidays
- BIRTHDAY TREAT - Extra Day off on your birthday
- WELLBEING DAYS - take some time to recharge and reset
- NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
- HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
- DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.