Customer Service Administrator

1 day ago

Leeds, United Kingdom Sewell Wallis Full time

This is an excellent opportunity to join a close-knit company that has a family feel about it. This is an excellent business for someone looking to prove themselves and develop their career.
The main duties of the role will involve:

- Ensuring that processes are completed on time as per the department daily working routine.
- Proactively reporting any delays with orders to customers.
- Proactively monitoring end to end delivery.
- Building positive relationships with internal and external customers facilitating open communication.
- Supporting and encouraging team members and assisting others as required.
- Ensuring the internal system is updated with information daily.
- Investigating and resolving customer complaints and resolving complaints quickly and patiently, including assistance of customers who may have received their orders late, have received the wrong order or have received faulty products.
- Working towards targets and deadlines.
- Supporting the team with all related administration duties and covering over busy periods.
- Be a confident communicator with a hunger to develop and learn new things.
- Have worked within a similar role and will have previous customer service or administration experience.
- Have previous experience of dealing with queries and the ability to deliver excellent customer service at all times.
- Have a can do attitude and will be an approachable team player.
- Have excellent organisational skills and good attention to detail are also crucial.
For more information please contact Becky Gibson
Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levelswithin finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester.Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.

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