Customer Service Administrator

2 days ago


Leeds, United Kingdom Zenith Intelligent Vehicle Solutions Full time

Calling all Customer Service Administrators

We have fantastic opportunities available across a dynamic and broad variety of customer service teams here at Zenith

This is a great opportunity for anyone looking to expand on their experience within an award-winning market leader in the fleet industry.

This position entails a high degree of phone based customer service, as well as a proven ability to manage detailed and crucial administrative tasks.

Previous experience within a Customer Service based role is key, but of equal importance are confidence, a positive attitude, and being a great team player.

**Responsibilities include;**
- Working within a team of people dealing with day to day contact with drivers. Interactions/tasks include (but are not limited to):

- general queries
- placing orders
- pricing amendments
- service and MOT bookings,
- Scheme and policy queries
- Work closely with the wider team to continuously improve the quality of our service to the customer
- Update and maintain our customer database, managing key information where required
- Keep the driver up to date in the status of their query / booking taking ownership from the initial contact through to closure
- Processing services, MOT's, repair bookings and other in life events for our fleet
**Benefits include;**
- Competitive salary
- Annual bonus
- 25 days annual holiday with buy/sell options available
- Annual birthday leave
- 6.25% contributory pension scheme
- Discounted gym membership
- Tech schemes
- Referral scheme

**Job Types**: Full-time, Permanent

Additional pay:

- Yearly bonus

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Private medical insurance
- Referral programme
- Store discounts
- Wellness programmes
Schedule:

- Day shift
Application question(s):

- Please confirm salary expectations? Thank you
**Experience**:

- customer service: 1 year (required)



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