Contract Administrator

**About the role**:
As a Contract Administrator, you’ll provide essential administrative and coordination support to ensure the efficient delivery of asbestos surveying and reporting services. You’ll act as a central communication hub between clients, our surveyors, laboratories, and internal teams, keeping everyone informed, on schedule, and supported.

**About you**:
This role requires strong organisational skills, attention to detail, and the ability to multitask in a fast-paced, high-volume environment. You'll need excellent communication skills and be confident communicating with stakeholders at all levels. You will be committed to providing a high standard of administrative support across all stages of the project lifecycle to ensure information flows smoothly and deadlines are met.

You’re someone who takes ownership of tasks, manages multiple priorities with ease, and remains focused under pressure. You will be responsible for managing a busy outlook inbox and respond promptly to time-sensitive queries. You will have the ability to handle challenges diplomatically and can resolve issues or conflicts with professionalism. Whether you're dealing with a delayed survey report or a client concern, you approach problems with a solutions-focused mindset and maintain strong working relationships even in high-pressure situations.

Experience working with client portals, travel bookings, or within an asbestos or compliance-based environment is desirable, but not essential.

**Role Responsibilities/Objectives**:
You will play a vital role in the smooth operation of our asbestos management services. Acting as a key point of contact between clients, surveyors, laboratories, and internal teams, you’ll ensure projects run efficiently, communications are clear, and client expectations are consistently met.

Key responsibilities include:

- Managing high volume outlook inboxes
- Providing detailed and timely updates to clients
- Liaising closely with clients and internal teams
- Handling and resolving enquiries at point of contact recognising when to escalate issues to a senior manager or other colleague
- Maintaining client portals
- Arranging travel and accommodation
- General administrative tasks

Problem solving will be a key part of your role. You’ll be expected to respond quickly and effectively to unexpected issues, whether it’s a change in project scope or an urgent client request. Your ability to remain calm, organised, and solutions focused will be crucial to ensuring smooth project delivery and client satisfaction.

This is a dynamic role that requires a high level of attention to detail, initiative, and the ability to manage multiple stakeholders with professionalism and care.

**Role requirements, skills and/or experience**:
There are no mandatory qualifications required for this role. It is more important to assess relevant competencies however a commitment to achieving P405 (asbestos qualification) in-house within 12 months will be required.

This role may suit individuals with experience in an administration role or with an asbestos background. The role will suit individuals who are able to demonstrate the competencies below:
**1.** **Time Management**: Uses their time effectively and efficiently; values time; concentrates efforts on the more important priorities.

**2. Patience and compliance**: Is tolerant with people and processes; listens and checks before acting; tries to understand the people and the data before making judgements and acting; follows established process.

**3. Customer Focus**: Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; establishes and maintains relationships with customers and gains their trust and respect.

**4. Communication**: Can negotiate in tough situations with both internal and external groups; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiation and has a good sense of timing.

**5. Team player**: Is open and curious and values people from diverse backgrounds and experiences; can quickly find common ground and solve problems for the good of all; can represent their own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers.

**6. Composure**: Is cool under pressure; does not become defensive or irritated when times are tough; can handle stress; doesn’t show frustration when resisted or blocked.

**7. IT skills**: Proven IT skills (excel, word, outlook, or work management systems)

**Benefits and package***:

- Competitive salary and transparent salary bands
- Commitment to super flexible and remote hybrid working where applicable
- 37.5-hour working week
- 26 days annual leave plus 8 Bank Holidays (pro rata)
- Additional leave for length of service up to 31 days each year
- Opportunity to buy additional annual leave or sell surplus leav