Lettings Head of Department

**_Role overview_**

This is an exceptional opportunity for an experienced Lettings professional to work in our established and growing Richmond Lettings department as Head of Department (maternity cover).

Our Head of Departments are responsible for driving forward the lettings business in the local area as well as coaching their team to not only meet but exceed their targets. You must set the working practice standards for the lettings team and ensure youare all up to date with all lettings related legislation and at all times follow our procedures.

The role includes the promotion and marketing of the department to not only maintain but also increase the annual turnover and profit margin and the maximising of cross division referral opportunities.
- **Team Overview**_
- Our team is made up two Negotiators, a Lettings Coordinator, one Property Manager and we also work very closely with our 100+ colleagues in our vibrant head office team who cover amongst things our Tenancy Progression, Client Services, Property Managementand Client Account. We’re also supported by one of the most established sales team in the area._
- **Key Responsibilities of the Role**:
- To oversee the expansion of the department and maintain the company’s standing as a market leader.
- To build and expand Savills Lettings business and to be aware of future opportunities that will enable the office to continue to expand.
- To be responsible for developing and evolving the business plans for Lettings.
- To represent the office at Head of Department meetings.
- To promote and maintain internal relations with the office’s Residential Head of Department.
- To promote and maintain internal relations with all other office departments.
- To maintain and nurture relationships with our loyal landlords.
- To liaise, support and work with the Regional Head of Cluster.
- To meet with each Lettings staff member within the office and to carry out business review meetings on a monthly basis.
- To carry out coaching as appropriate for all lettings staff within the office.
- To keep abreast of relevant housing legislation, national issues and to attend appropriate training.
- To comply with the various ‘Codes of Conduct’ of the national bodies the Department is a member of such as ARLA.
- To produce and regularly update, literature relevant to the Lettings departments and to ensure that all offices follow the corporate code and ensure that Savills literature is readily available to members of the public.
- To produce and regularly update relevant reports recording the performance of the department.
- To conduct Lettings staff annual appraisals.
- To recruit new staff as necessary
- To conduct individual interviews for any position.
- To arrange and monitor all Lettings staff training and development programmes.
- To deal with any staff grievance issues raised within the department.
- To keep abreast of all relevant Savills policies that may effect the department and the office as a whole.
- To adequately maintain sickness records.
- To see that all Lettings staff are aware of Health and Safety issues relevant to their offices and that they monitor the work spaces and environments of their team members.
- To be aware of all fire procedures for the office and to ensure that staff are kept up to date with current office procedures for emergency evacuations.
- **Skills, Knowledge and Experience**_
- People management and leadership experience, able to evidence: _
- Responsibility for strategic growth of teams, via recruitment and organic growth
- Proven ability to develop skills and enable personal and professional growth of individuals
- Able to delegate effectively for maximum results
- A motivator, able to create successful team working and individual performance and engagement
- Experience of successful conflict management and performance management
- Technical experience:_
- Strong IT working knowledge of Excel, Power Point, Word, etc
- Will be ARLA licensed
- Skills and Knowledge _
- Possesses vision and is able to develop complex strategies and solutions
- Excellent relationship builder to generate business
- Focussed: commits to challenging goals and delivers consistently against these
- Cost management: financial and commercial acumen with excellent planning, budgeting and operational reporting skills
- Continuous improvement: delivers efficiency in addition to effectiveness
- Self-starter, who relishes challenges and strives for the best
- Strong team player: builds relationships and consults with others, quickly establishes trust and credibility
- Robust and prepared to lead from the front
- Diplomatic and challenging with the ability to influence others
- Confident with a positive outlook
- Strong decision maker who gives assurance
- Ethical with strong integrity
- Someone who has innate curiosity and is eager to experiment and push the boundaries of what is possible

**Assessment applicants can expect during selection**
- 3 stage interview
- Present a business plan
- Personality Profile
- **Savills employee offer**_