Head of Property Management

4 weeks ago

Richmond, United Kingdom John D Wood & Co. Full time

Head of Property ManagementLead, inspire, and manage property management teams across all PMCs.Implement and execute business strategy in line with the company’s goals and growth plans.Foster a culture of accountability, collaboration, and excellence across the department.Work closely with board-level executives to provide strategic insights and updates on market conditions, lettings legislation, and business performance.Operational ManagementOversee the management of all occupied units across the business and its brands.Maintain oversight of the lettings portfolio, ensuring compliance, efficiency, and client satisfaction.Drive key income streams including renewals income and property management income, ensuring targets are achieved or exceeded.Monitor and manage the retention of occupied units within the managed portfolio.Full accountability for Renewals department and income, Property management income.People & PerformanceLead, train, coach, and mentor property management staff to achieve professional growth and high performance.Conduct regular performance reviews and ensure robust people management processes are in place.Maintain a strong understanding of HR best practices and support the professional development of all team members.Compliance & LegislationServe as one of the company’s subject matter expert on lettings legislation, including the Renters’ Rights Bill and other regulatory frameworks.Ensure all processes and documentation comply with ARLA Propertymark standards and relevant legal requirements.Champion high standards of governance and risk management within all property management activities.Customer Service & Brand StandardsLead from the front in delivering an exceptional client experience.Uphold the brand values and reputation of John D. Wooden Company and its associated brands.Ensure consistent delivery of outstanding service across all touchpoints.About you:Proven experience leading a property management departmentStrong leadership, communication, and interpersonal skills with the ability to inspire and motivate teams.Excellent presentation and articulation skills, with the ability to engage confidently at board level.Deep knowledge of the UK lettings and property management industry, including relevant legislation and emerging trends.ARLA qualified (Level 4 or equivalent preferred).Demonstrated ability to drive performance and implement strategic initiatives.Skilled in people management, performance reviews, and HR processes.Highly organised, commercially astute, and customer-focused.

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