Support Officer

**Support Officer**

**Salary: £**19102-£23124**

**Type: Permanent, 30 hours per week**

**Location: Westview, Winchester**

**About the role**

Due to recent expansion, we’re searching for a** Support Officer** to join our new friendly and hard-working team at A2Dominion.

**Key responsibilities**:

- Assess referrals and engage with prospective clients using a person-centered approach. Key to this role will be liaising with health professionals, other agencies and colleagues as appropriate.
- Ensure that prospective and current clients are fully aware of the support available, their financial obligations, rights and responsibilities under their tenancy/occupation arrangements and all related procedures.
- Agree and review client Independent Living Plans and Risk Assessments on a regular basis, deliver contracted hours of support to achieve the required outcomes.
- Flexibly deliver the support identified in an Independent Living Plan through regular person-centered contact as appropriate, taking follow up action and coordinating wraparound support if required from other agencies (for example Adult Social Care, Criminal Justice, Health services) and internal departments.
- Forge and maintain links with partner agencies and other key stakeholders as appropriate to ensure that good communication and co-operation is maintained.
- Report any concerns relating to safeguarding of vulnerable people using the correct procedures, attending case conferences and other meetings as required.
- Ensure that all relevant documentation and records are completed and submitted in an accurate and timely manner.
- To empower clients to ensure the safety, security and cleanliness of the project, including adherence with internal policies and procedures and reporting repairs where necessary
- Handle complaints and representations in accordance with A2Dominion’s policy and undertake any necessary investigations.
- High level of relationship skills: empathy, mutual acceptance, supportive and constructive challenge; positive expectation for the future

At A2Dominion Care & Support we are transforming our services to being person-centred within a psychologically informed environment. If you’re not sure what this means - don’t worry as you’ll receive full training as part of your induction.

**More about you**:
You won’t necessarily have experience in this sector, as we recognise that transferrable skills and experience are just as valuable.

For example, you may:

- Have experience of working in a customer-facing role as a supervisor / manager.
- Have experience of motivating people who have complex and diverse issues including alcohol or substance misuse, mental health trauma and/or behavioural challenges.
- Have an awareness of Universal Credit and Housing Benefit, as well as voluntary and statutory support agencies.
- Have experience of coaching, motivating and performance managing teams.
- Have the skills to identify and manage risk, supporting others to do the same.
- Have a working knowledge of safeguarding measures and processes.
- Have excellent communication skills.
- Have exceptional administration and IT skills - especially Windows, Microsoft Office (Outlook, Word and Excel) including the collection and presentation of data.
- You will need to have a ‘can-do’ attitude, at times rolling up your sleeves to help your team to get stuff done. No two days are the same in supported housing, and flexibility is the key
- You must have a full driving licence, together with a car available and insured for business purposes. Where you need to use this for business travel, mileage reimbursed at 45p per mile.
- You should be able and willing to work flexibly across similar Care & Support services (transport costs reimbursed) in support of colleagues elsewhere - remember, this works both ways

**About us**

We are one of the UK’s leading housing associations. Our vision is to improve people’s lives through high-quality homes and services.

We operate across London and southern England, providing affordable, private and social rented homes, student, NHS and temporary accommodation, as well as supported housing and homes for older people. We also offer high-quality sustainable homes for sale and shared ownership, available through our FABRICA by A2Dominion brand.

Whilst we take a commercial approach to housebuilding, all the profits the Group generates are reinvested into supporting our social purpose, helping to deliver more homes and services for customers.

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your